O'Flaherty's Landscaping & Garden Center

Landscape Contractors & Designers
1675 Victoria Street West Whitby ON L1P 2B3
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O'Flaherty's Landscaping & Garden Center
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51%

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Reviews by rating (past 12 months)

Reviews for O'Flaherty's Landscaping & Garden Center

Average customer rating:
6 10 (3 reviews)

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A.B. from Whitby
A.B. from Whitby
1 review Whitby, ON
10/10

Front Walkway

Very knowledgeable staff (Zack and Tony), friendly and walked us through every bit of our DIY front walkway and garden! When changes needed to be made, they were accommodating and trustworthy. Thanks for a perfect transaction---we love the front of our house now :)

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Zoltan from Pickering
Zoltan from Pickering
1 review Pickering, ON
0/10

Purchase of Paving stones

My worst shopping experience ever dealing with these guys. The paving stones I liked were in stock but I needed more for the job I was planning . Tony the manager (owner ?) phoned the supplier and ordered more under his account. He has not provided an invoice or any written confirmation of this order.
He got angry with me and willing to cancel the order after I asked him for receipt showing HST was paid. Grudgingly he provided a handwritten receipt with no reference to the actual transaction details, not really useful for any follow-ups. In hindsight I should have followed my instinct and cancel the order. After taking home the bricks I bought from the stock I worked on the layout and realized that the 3 different sizes can be arranged in a pleasing pattern. Since the only information I had was the model name, by searching the Internet I found the Supplier was ARMTEC. I contacted the landscaping division and asked if they could
modify the order placed on my behalf, which did not affect the total square footage ordered merely the allocation among three different sizes. The order desk confirmed the change on the phone.
Upon delivery to my surprise all the bricks delivered were full size and different size than the order I brought home. (They were 9x12 instead of 9x6). The policy I was told is that no change could be made to the order without the originator’s approval, in this case O’Flaherty’s.
When I phoned O’Flaherty’s Tony got very angry with me because I contacted ARMTEC and rudely hung up saying too bad that is my problem.
I trusted this man who acts deceivingly casual and friendly but hides darker
personality traits revealed by his short temper and rude insulting mannerism.

In conclusion these are the failure points:
• No written confirmation provided to the customer
• Attempt to hide billing information and Supplier’s name
• No concerns shown for Customer needs
• No technical product information provided (e.g. layout patterns)
• Totally non-professional and insulting behavior

Finally ARMTEC came to rescue intervened with Tony on my behalf and made the requested changes to the order for which I am very grateful.
Nevertheless I felt compelled to disclose this incident in order to warn future customers when dealing with O’Flaherty’s.

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Shawn from Ajax
Shawn from Ajax
6 reviews Ajax, ON

First Review

8/10

Interlock patio

Only good things to say. Jim and his Team worked hard, got the job done fast and clean and still in great shape years later. they may cost a little more but well worth it!!!

1 of 1 people found this review helpful.
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