Nutri-Lawn of Greater Vancouver and Fraser Valley

Lawn Maintenance
New Westminster BC V3M 5T2
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Lawn Maintenance
Nutri-Lawn of Greater Vancouver and Fraser Valley
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69%

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Reviews by rating (past 12 months)

Reviews for Nutri-Lawn of Greater Vancouver and Fraser Valley

Average customer rating:
7.7 10 (11 reviews)

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Private User
Private User
Private User reviews Surrey, BC
0/10

Nutri-lawn surrey is bad news

After arranging invoice to be mailed,they went and charged an older c/c on file.

Definitely a breach of trust, c/c info on their system are not retained by a separate fire walled server.

Just dont do it, youll regret it

Office manager agreed they screwed up

This is not a trustworthy company

Approximate cost of services:
$78.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews New Westminster, BC
10/10

weed application

Nutri-Lawn technician Sam Li came to my property to apply weed control for my lawn today, and I happened to be at home to see all his service and process. Sam is very nice, polite and professional. Can't comment on if the weed application is effective or not at this point of time. As far as Nutri-Lawn technician or Sam Li precisely is concerned, his service and professionalism are way beyond what I would expect from Nutri-Lawn as I heard some negative reviews about Nutri-Lawn technicians all the time. Nutri-Lawn should be very proud of your good employees like Sam Li. I will be extremely happy to have Sam as my next Nutri-Lawn technician to take care of my lawn in the years to come. Thank you, Nutri-Lawn. Thank you, Sam !

Approximate cost of services:
$170.00
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Company Response

We always love to hear that our Clients are loving their Nutri-Lawn Experience and our Team! Thanks for the stars!

Private User
Private User
Private User reviews New Westminster, BC
10/10

They fixed my lawn

I moved into a new rental property in Queensborough and the landlord and previous Tennent had let the back yard completely go. I had no idea what to do. Nutri-lawn did a power rake, brought in some soil and did the instal with seed.

With their maintenance visits through the year which included weed control, fertilizer, liming, grub protection and biweekly mowing my lawn is now an area of pride for the kids to use and to entertain.

Very happy with the customer service provided, and the great results!

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for this wonderful review! We take great pleasure in knowing that our services allowed you, your family and friends a green space to be proud of and a space to celebrate many moments of joy!

Sharon in Langley
Sharon in Langley
1 review Langley, BC
10/10

Premium Service, Great prices

I have been a client if Nutri-Lawn's for a few years now and have always been happy with the results I get. Their staff is always knowledgeable and so nice to deal with. I cannot say thanks enough. The gift I got for being a Subscription client was just the icing on the cake. Great prices, great staff and the most important is that my lawn is the greenest on my street

Approximate cost of services:
$400.00
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Mark
Mark
1 review Coquitlam, BC
10/10

Lawn restoration and maintenance

These guys were great we thought there was nothing we could do about the bugs in our lawn the moss and the weeds were just destroying the whole landscape. Nutri lawn delivered everything they promised our lawn looks amazing and no more animals ripping up our lawn

Approximate cost of services:
$700.00
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Company Response

When you are happy, we are happy! Thank you for your wonderful review, Mark!

Shawn Taylor in Maple Ridge
Shawn Taylor in Maple Ridge
4 reviews Maple Ridge, BC
6/10

New Grass Lawn

**EDIT** - The day after posting this review I was contacted by the owner. He was very unhappy with the way the situation was handled and assured me that their policy is to continue working with the customer until the job is completed to the customers satisfaction.

He has stated that the complaints I made were not properly handled, and did not filter up the chain of command, and as a result the situation was not resolved.

I had a good conversation with him and he has offered several possible options to correct the situation. I was pretty frustrated by the way my concerns were originally handled but it is comforting to know the owner of this company takes customer satisfaction seriously.

**End Edit**

This job was done in the Spring of 2016

I'm not sure if they got any of the weeds/moss when they did this because I wasn't home, but there was enough left to fill a huge garden bag after they were "done their job".

They just chucked a bunch of seed down and it obviously wasn't done with a spreader because there was huge patches of seeds and then empty areas. They didn't loosen the soil, or add new soil so nothing grew despite sprinklers on a timer giving the seeds the recommended amount of water.

We complained and they came back and just threw a bunch more seed on the lawn.

I ended up having to do the lawn myself by loosening the soil, and adding new soil and seeds. Lawn grew fine after that.

These guys were a huge disappointment.

Review has 1 previous version
Approximate cost of services:
$400.00
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Company Response

Hello Mr. Taylor, Thank you for taking my call today. I enjoyed our conversation and appreciated the opportunity to discuss and address your concerns personally. Issues such as you described are taken very seriously and I wish this could have been resolved much earlier. Please know that actions have now been taken to ensure this does not happen again. If we can be of service in any way moving forward, I am always available and happy to help.

Thank you,
Robert Bourne, Owner

Private User
Private User
Private User reviews Burnaby, BC
10/10

I WILL NEVER FORGET THAT THIS HAPPENED

You know, when you pay what feels like a million for a house, (Or literally a million plus), add a 40,000 car, you have an idea that you are going to care for your home, and want to have a sense of pride for how it looks....

Its honestly..a shame, that our climate is so unforgiving to the grass, even apparently the soil, in the vancouver area that trying to spend money throughout the year on general care just doesn't have the effect I wanted, I never understood how peoples lawns were never going bad, even after the snow cleared my neighbor still didnt have patchy spots or even brown like mine.

took me awhile to do research on what I know is now "lawn care" but I couldnt even source the same products as Weed-Man, Nutri-Lawn, and Property Stars were able to use. did a bit of research and found that Nutrilawn is really the only company that you can hold accountable for their services and doesn't have fraud attached to it on google searches. Meh, I guess I just give you guys 5 stars because you were nice and conversational on the phone and didnt try to sell me anything until I described what my problems were, I wasnt there when they did that Core-Removal stuff, or the split seeding, but all I know is about 4 weeks later my lawn is looking like I had it professionally done and I can tell the color is a green like I havent seen..mainly now my really nice house and car doesnt look out of place next to my new green lawn. so like, 5 stars for sure...I ACTUALLY got what I wanted and now its something I am proud of, I just wish I had been doing this earlier.

Approximate cost of services:
$1,200.00
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Company Response

Thank you very much for your review on our business! We strongly believe in being held accountable and are extremely grateful that you appreciate our services and the results they provided. Thank you from all of us at Nutri-Lawn - Robert Bourne, Owner

Peggyszabo in Port Coquitlam
Peggyszabo in Port Coquitlam
1 review Greater Vancouver, BC
10/10

Lawn maintenance

I have had nutri lawn maintain my yard for several years now, I am always getting complements from neighbours, strangers walking by and friends.
We have recommend neighbours and family over the years and they too have been completely thrilled with the service and professionalism.

Approximate cost of services:
$400.00
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Company Response

We are thrilled that you are our Client! Thank you so much for your review of our business and thank you for recommending us to your family and neighbours. We truly appreciate your confidence in our services. Thank you from all of us at Nutri-Lawn - Robert Bourne, Owner

Private User
Private User
Private User reviews Vancouver, BC
9/10

Lawn Service

Our lawn area looks great after a complete year service. It was taken from a dead, horrible space to a beautiful, lush grass area. We can now sit and enjoy the area.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

The enjoyment of your lawn is why we are here! Your review of our business is very appreciated. We are always here to assist you in any way we can. Thank you from all of us at Nutri-Lawn - Robert Bourne, Owner

Amar from Surrey
Amar from Surrey
1 review Surrey, BC
0/10

lawn service

These guys are not what they claim to be. After paying $500.00 my lawn looks way worse than before. Even when I called them to cancel the service they still claim to have done one more service and billed me for $80.00 more. Bad Customer Service, even though they supposed to call before each treatment/service but they just leave the bill at your door and you think they have done the service when you question them why the grass is not getting better their answer would be “ we have done what was required”. My advice is be very careful what you agree to. This company doesn’t practice what it promises.

Approximate cost of services:
$500.00
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Company Response

Thank you for your review! At Nutri-Lawn, we strive to provide our customers with the very best in service. As such, we take every complaint very seriously. We ask that you contact our office at (604)590-6700 or by email at vancouver@nutrilawn.com so that we may rectify this situation with you.
Thank you again for the review and for taking the time to bring this to our attention.
Jennifer
Office Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nutri-Lawn of Greater Vancouver and Fraser Valley

Your satisfaction is the sole indicator of how good we are. We take pride in knowing that we deliver on our promise to nourish your lawn to health. During this difficult time, we would like our Communities to know that we are open and our Team is standing by to ...
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