Nutri-Lawn of Greater Vancouver and Fraser Valley

Lawn Maintenance
319 Fourteenth St New Westminster BC V3M 5T2
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Shawn Taylor in Maple Ridge
Shawn Taylor in Maple Ridge
4 reviews Maple Ridge, BC
6/10

New Grass Lawn

**EDIT** - The day after posting this review I was contacted by the owner. He was very unhappy with the way the situation was handled and assured me that their policy is to continue working with the customer until the job is completed to the customers satisfaction.

He has stated that the complaints I made were not properly handled, and did not filter up the chain of command, and as a result the situation was not resolved.

I had a good conversation with him and he has offered several possible options to correct the situation. I was pretty frustrated by the way my concerns were originally handled but it is comforting to know the owner of this company takes customer satisfaction seriously.

**End Edit**

This job was done in the Spring of 2016

I'm not sure if they got any of the weeds/moss when they did this because I wasn't home, but there was enough left to fill a huge garden bag after they were "done their job".

They just chucked a bunch of seed down and it obviously wasn't done with a spreader because there was huge patches of seeds and then empty areas. They didn't loosen the soil, or add new soil so nothing grew despite sprinklers on a timer giving the seeds the recommended amount of water.

We complained and they came back and just threw a bunch more seed on the lawn.

I ended up having to do the lawn myself by loosening the soil, and adding new soil and seeds. Lawn grew fine after that.

These guys were a huge disappointment.

Approximate cost of services:
$400.00
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Company Response

Hello Mr. Taylor, Thank you for taking my call today. I enjoyed our conversation and appreciated the opportunity to discuss and address your concerns personally. Issues such as you described are taken very seriously and I wish this could have been resolved much earlier. Please know that actions have now been taken to ensure this does not happen again. If we can be of service in any way moving forward, I am always available and happy to help.

Thank you,
Robert Bourne, Owner

Previous versions of this review:

Shawn Taylor in Maple Ridge
Shawn Taylor in Maple Ridge
4 reviews Maple Ridge, BC
1/10

New Grass Lawn

**EDIT** - The day after posting this review I was contacted by the owner. He was very unhappy with the way the situation was handled and assured me that their policy is to continue working with the customer until the job is completed to the customers satisfaction.

He has stated that the complaints I made were not properly handled, and did not filter up the chain of command, and as a result the situation was not resolved.

I had a good conversation with him and he has offered several possible options to correct the situation. I was pretty frustrated by the way my concerns were originally handled but it is comforting to know the owner of this company takes customer satisfaction seriously.

**End Edit**

This job was done in the Spring of 2016

I'm not sure if they got any of the weeds/moss when they did this because I wasn't home, but there was enough left to fill a huge garden bag after they were "done their job".

They just chucked a bunch of seed down and it obviously wasn't done with a spreader because there was huge patches of seeds and then empty areas. They didn't loosen the soil, or add new soil so nothing grew despite sprinklers on a timer giving the seeds the recommended amount of water.

We complained and they came back and just threw a bunch more seed on the lawn.

I ended up having to do the lawn myself by loosening the soil, and adding new soil and seeds. Lawn grew fine after that.

These guys were a huge disappointment.

Approximate cost of services:
$400.00
Was this review helpful?