Replacement of two bay windows (3, per bay)
My bay windows, four decades old, were obsolete and thus unrepairable. Replacing them with Consumer's Choice was a good move for me. Here's why: 1. I got a great discount from the owner, Stan, and his son, David, largley thanks to my being friends with a close member of their family. This was obviously a privilege and I appreciate it. 2. The rapport between myself and all those I interacted with at Consumer's Choice, not just Stan and David, was very good, never with any significant delays, and the professionalism was high. For example, one expert there explained to me over the phone, when I expressed concern about a Winter installation, how cold weather is no problem with the special all-weather materials they use. The installers, Luca and Alex, were especially competent, kind, considerate and friendly. 3. The quality of the windows installed was and remains great. Some of the features I had never seen nor heard of before, like the easy to install or remove window screens, the hideaway smoothly moving rotating handles for opening and closing the glass part of the screen windows, and the triple glaze centre windows filled with argon gas for energy efficiency. 4. I appreciated the high quality of work done by the re-measurer and installers. It was a wonder seeing the expertly applied caulking; it was like watching a master artist work. On top of doing a job for me as if doing it for their own home, Luka and Alex took extra time to put back in place my time-consuming old-fashioned living room drapes, which are bulky, layered, heavy and held up with dozens of hooks and eyes. The only drawback I feel a bit bothered by was the length of time it took from the day I signed the contract, the 2nd of October, 2017, to the day the windows were installed, the 21st of December, 2017. On the other hand, even though I was told it would be a two day job, Luca and Alex did the installation of two bay windows -- one upstairs and another on the main floor -- all in one day. Installation would have been much more difficult if we had to continue on into the 22nd of December because on that day there was a heavy snowfall. Luca and Alex worked hard, and steadily, with their full concentration on the job in order to avoid that problematic weather.
- Company Response
Hi Tsalsberg. Thank you for the review. We are excited to hear you are happy with new bay windows and our installation team. I will be sure to pass your comments to Luka & Alex. Kind Regards, the Consumer's Choice team.