Total Window Replacement (16 Windows)
We found their sales representative, Allan, to be very friendly and knowledgeable. He really took the time to go over his product line and help us to select what was best for us and our home. We settled on a fair price for the replacement of all our home's windows, 16 in total. He worked hard for the sale and even threw in a few extras to clinch the deal.
Our windows are due to be installed within the next couple weeks. I hope that we don't experience the same scheduling problems that some of the reviews on this site complain about. I will update my review as the job progresses.
- Approximate cost of services:
- $20,000.00
- Company Response
Please find our response to the above review.
The installation is booked for mid-November. We are in contact and keeping the customers updated regarding their order.
It is a fact that our delivery schedule is “stretched” at this time of year and especially considering the overwhelming general response from customers regarding the provincial and federal government rebates, the home improvement tax credit program, and the harmonized tax slated for next year, which will increase the contract price.
For over 30 years, our organization has prided itself on not jeopardizing our quality for quantity. We could, as many of our competitors do, use subcontractors to install our products. We only use our own dedicated Window Wise certified installation crews.
Under normal circumstances, there is a manageable spike in the installation demands in the autumn, but together with the circumstances mentioned above, there has been higher than normal absenteeism of installers with flu-like symptoms. This has caused some last minute unavoidable scheduling modifications.
The company has a strict policy concerning any staff members showing flu-like symptoms being in contact with our customers, in keeping with our H1N1 flu pandemic strategy policy.
Although some minor delays resulted, we will not jeopardize our high quality standards and we are confident that upon completion of the installation, the customers will submit a complimentary review and will want to refer us to their friends and neighbours.
Yours respectfully,
R.J. (Ron) Share – General Sales Manager
Consumer’s Choice Home Improvements