I had 9 windows replaced in my home. The salesman, Anthony, was very friendly but I wish he had given me a bit more information about the product I was buying. He showed me all the nice pictures of how my windows would look. The trim around every window and some of the frames all have stains, scratches and gouges in them. I bought slider windows. It was explained to me that the glass was self-cleaning. What wasn't explained was that there are holes in the bottom of the screen frames for the water to drain out and they are large enough for flies and insects to crawl through. One of the screens had a hole in it and it took almost 3 months to get it replaced.
- Approximate cost of services:
- $8,800.00
- Company Response
Following cross-referencing, we identified the customer who wrote the review.
A minor service was attended to the paint-ready trim installed.
With regards to the glass being self-cleaning, it is important to note that this specialized glass coating is not visible to the naked eye. We can confirm, however, together with manufacturing verification, that the customer did, indeed, receive the self cleaning "Simply Clean" glass.
The industry standard drainage holes include a material called "fly mate", which is inserted deep into the channel and is not always visible from the exterior. Upon inspection, it was confirmed that fly mate was present.Concerning the actual window screen, our records indicated that the screen needed to be reordered, which has since been completed, and all service documents have been signed off by the customer.
The customer indicated during a recent telephone conversation, that she was completely satisfied.