We have Newmar Windows in our house and had them come back to fix a window lock that wasn't working and wouldn't close and seal (in the winter).
Unfortunately...THEY chose the appointment time, which we accommodated to make sure we were home, but...they just didn't show up - in that 4 HOUR time frame. They didn't call or anything. Towards the end of the next day, I finally called them to let them know.
The woman (Eileen) was defensive and extremely unapologetic when I politely explained the situation. It's sometimes disappointing how disrespectful some people can be...and even after YOU'RE the one who's been stood up.
I would personally go with someone else to take care of my windows.
Luckily there was another vendor in the next morning to fix something completely different who knows these windows who ended up fixing the lock for us! Good to know that others can be so nice - these guys could stand to learn a little about customer service (starting at the very beginning, I'm afraid...).
Good luck!
- Approximate cost of services:
- $13,000.00