Replacing broken waste pipe and clearing blockage
Recently had a drain backup, so called NCDP. Turned out that tree roots had gotten into old waste pipes, causing blockage. Work was scheduled for next day, and I was very surprised to see the crew on site before 8:45 am the next morning.
The two workers they sent (Oleksiy & whose name I never got) are such good-natured and har-working men. They rarely took breaks, and worked all the way until past 8:30 pm that day.
As they dug, we discovered new problem with the pipes, so they came back the following day to continue. From then on, they worked for a straight 15 hrs until the job was finished. Even when their supervisor suggested them to stop and come back the next day, they insisted on finishing up that night, just so that I can use the driveway ASAP. They left my house after 11:30 pm, even though they had another long day's work waiting for them the next morning.
I am very impressed with their work ethics. In my opinion, they are the ones that makes NCDP a great company. I hope that this review will not only assist other home-owners in making decisions regarding their plumbing issues, but also gain Oleksiy and his partner some type of recognition from their supervisors and senior management from NCDP.
- Approximate cost of services:
- $4,600.00
- Company Response
Hi Cathy, we would like to thank you sincerely for taking the time to share such a heartfelt review with fellow homeowners. We are extremely proud to know that the hard work and dedication displayed by our team is recognized and appreciated by valuable customers such as yourself. We constantly strive for customer satisfaction and it is truly rewarding to know that we left a lasting impression with you. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we can assure you that we will continue to provide you with exceptional service each and everytime. Once again, thank you Cathy, for choosing New Canadian Drain & Plumbing as your #1 plumbing/drain service provider and we look forward to working with you again. Until next time, take care.