Had 2 taps replaced one outside one inside, one hours work. I realized that the job was very very high in price, and tried to contact company for a discussion of the invoice. It took Iman 5 days to finely get back to me but he was not helpful. I know i agreed to the amount but after reflection it was very very high. I am writing this review to warn people they are very expensive, get a plumber by the hour to do work.
Vic
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Vic,
When you contacted our office, we accommodated your request and dispatched our plumber to your site to provide you with same-day service. You were present, on site, with our plumber from the time of his arrival to the time of his departure. Our plumber provided you with up-front pricing to which you agreed and authorized and let us remind you that you were very happy with the fact that we were able to do the service right away. Our plumber replaced your hose bib outside, he extended the pipe outside and replaced the shut off valve inside and performed the work efficiently. Please note that the time spent working on your property as well as travelling time is two hours. A few days after we completed service for you, you contacted our office to complain about the cost. Our office explained to you that our plumbers, who all have a great amount of experience, have a Company Price Book that they follow and that pricing was given to you up-front. You acknowledged that pricing was given to you up-front but you still wanted to speak with our Company Supervisor. At your request, our Company supervisor attempted to call you with no success. Eventually, our supervisor spoke with your wife who was satisfied with the final outcome. Your negative feedback is unwarranted being that New Canadian Drain & Plumbing provided same-day service and delivered exceptional service to you.