We accidently punctured a ½ inch water pipe and needed a repair. It was Saturday afternoon and after looking online, we called several plumbing companies only to find that most were not available and constantly reached a prompt to leave voicemail. When we finally did reach another company that was open for business, we were given ridiculous pricing for what they called “emergency” and/or “weekend” work.
Finally we were able to find and call New Canadian Drain and Plumbing Ltd. Anna the company CSR was empathetic and handled the call professionally and efficiently. She did not mention an emergency or weekend rate, instead she reassured us that a qualified plumber would be on the job in a couple of hours able to fix the problem and would give us a fixed price once he assessed the work to be done.
Mark showed up on time, was enthusiastic and was able to evaluate the situation quickly and provided us with a fair price for the job. He competently made the repair in a timely manner.
A proper service company is built by professionally serving one client at a time. New Canadian Drain and Plumbing Ltd. provided expert service for a fair price. On Saturday, they demonstrated that they have a qualified, well trained staff that efficiently solves problems and genuinely cares about their clients. I recommend them highly to anyone who needs a plumber and a good plumbing company.
- Approximate cost of services:
- $550.00
- Company Response
Hi Hellen, Thank you for sharing your thoughts and experience with fellow homeowners. We are extremely pleased to know that you were satisfied with our efficient workmanship, customer service and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your serivce provider and we really enjoyed reading your positive feedback as we anticipate that other homeowners will as well. Until next time Hellen, take care.