Very stressful, almost shocking experience. I booked 3 hour service, showed the person in-charge everywhere in the house to clean. I went to a zoom meeting in the basement, came upstairs in an hour to the main floor where I said I would meet him. Shocked to be told by my daughter that they left. When I called the office, the person on the phone said the worker “couldn’t reach me, he tried over and over again”, nobody came downstairs to knock on the door, no call, email or text. The worker decided he didn’t need to stay because my house was reported to be “impeccably clean”, which is only further insult to their judgement. My bedroom carpet wasn’t even vacuumed, the bathroom wasn’t clean, nothing on the main floor was even touched, not the living room, dining room, bathroom, entranceway or hallways. Nothing in the basement. I called the office, no answer but left a message telling them not to touch my credit card until we had spoken. When I spoke to the office the next morning, the person was insulting, self-righteous and blaming. In all my years, I’ve never had a cleaning person or company leave without doing the job I showed them to, never mind justifying it by claiming my house was clean enough! Outrageous. I blocked my credit card, which I’ve never done before, to prevent him from charging me. I got a notice from a collection agency that Molly Maid was going after a charge BUT, they were actually giving me a break because they were only charging me for 1 hour instead of 1 and a half hours. The woman I spoke to was very understanding, I told her I have a perfect credit rating, always have and, no matter what, I will not give that company 10 cents.
Oh, and I had told the cleaner I wanted them to use my products and showed him, of course, where all supplies and tools are. Not only did he use their products, I later found them in my bedroom! Enraging. Disgusting.