Mike's carpets installed a laminate floor in our rental suite and guaranteed the work and product. The floor swelled and Mike sent a worker out to fix it. The floor swelled in another place and Mike agreed to reset the entire floor if we wanted. We agreed to this, but since that time Mike refuses to call us back, despite us leaving over 50 messages and visiting his store several times. His employee indicates that he is getting our messages, but is just avoiding the issue. They are just hoping we go away so they don't have to guarantee the floor. Beware!