We recently hired Rick and his crew to install new engineered hardwood throughout our 100+ year old home. From day one Rick was very straight forward with his quote and his advice. The floors were uneven and out of level and Rick made it very clear that although he does have a lot of experience working in older homes he could get it to be good, but not perfect. His quote was very detailed and scheduling the job was easy.
Halfway through tearing up the old hardwood Rick calls me and tells me there's an issue - turns out the old subfloor on the main floor, which was probably original, was in terrible shape and would need a complete replacement. Rick recommended we call in a carpenter to do this work and also make sure all the joists were in good shape. Luckily we found a great carpenter who was able to start the day after Rick's team finished the upstairs. Rick worked with us to schedule the rest of the job immediately after the carpenter finished, which meant that we were still able to move in on time. Rick also came by to coordinate with the carpenter to make sure the hardwood would line up right with the kitchen tile, coordinate the vent size and heights, etc.
If we had chosen to go with someone less experienced or flexible we could have been in real trouble, but Rick worked with us to get it done and did a terrific job. As others have said the work space was cleaned thoroughly (they even shop-vacced the heck out of the old subfloor to be removed) and they took care not to damage any walls etc. Great work all around.