We purchased a new build from Mattamy at the preserve site May 2015. We asked a number of times prior to purchasing the home around Mattamy's on time delivery percentage as time was an important factor to us.
The sales staff said there will likely be delays, but a chance that we would close on time. We were a little miffed, but they didn't seem to be very interested because homes were selling quickly.
We received our first delay letter in February 2016. We drive by the site and every house around us already had their foundation poured except ours. We reached out to the customer service centre and it took 2 weeks to respond to us with somewhat of an answer. We were then told that our home was going to be a "fire break". This means that every 7th lot has to stay open until the houses around are bricked - something they should have known in the planning stages.
The sales experience was not very informative - the sales people did not really understand the building process. They seemed to be there to just show you where to sign.
The design experience was fantastic. Our design consultant did a great job taking the time to go through everything with us. We found the prices to be a touch high, considering the fact there seems to be no credit given for the base products installed. Overall we purchased roughly $60K in upgrades and we were OK with the value of them.
The challenge here is that builders are not very concerned with closing their homes on time. There should be an understanding before entering the contract on historical on time delivery rates to better educate buyers who have to plan their lives around these purchases.
My two cents...
- Approximate cost of services:
- $1,100,000.00