Mason Homes Ltd

We recently moved into a Mason Model home and a first where very happy with the house but over the winter the house seemed cold and we where alway running out of hot water. Mason installed a hot water furnace which could not keep up with our demand. After a couple months having numerous people look at it and being questioned why is this furnace in our house we decided to have it replaced. Mason sent a representative to do his assessment and not to my surprised and said it is fine and just needed some adjustment also saying it was never set up properly. We just had the furnace replace with no help from Mason Homes and the house is now warm and plenty of hot water. You think Mason Homes would have stepped up and at least done something to compensate us for the cost of having contractors unsuccessfully make adjustments to our system and the outrages hydro bills we had due to the furnace running 24/7. Not sure where Mason Homes stands on customer service.