The term "customer service" does not exist at mason homes
Mississauga
This was the worst experience with a builder. They brag about their energy saving yet forgot to insulate 2 different walls. Until the water leaked in the bathroom and forced them to look at the wall, they refused to acknowledge any wrong doing.
In repairing it (after months of begging and pleading and being called a liar about the lack of insulation) they did come in and put in insulation. They ruined our front carpet and would not repair it, they left the walls a mess, and would not repair it and they did not return any calls after.
PATHETIC!!!!!
- Approximate cost of services:
- $200,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
5 of 5 people found this review helpful.
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