We have experienced several delays with Lifestyle, for the installation of 13 windows and a double-door entry system. Originally we had been promised installation of our products in "mid to late January". We are anticipating installation over the next 2 days, 2 months behind schedule. We have been advised by company representatives that the delays with our products were due to back-ordered parts for our doors. While we are happy to have finally reached the point of installation, we do wish that we had been "kept in the loop" about the status of our products, as opposed to having to make repeated inquiry calls to the company for answers. The lack of communication & updates from Lifestyle was a disappointment to us. Since communicating these areas of deficiency to company management, we have seen positive changes in the frequency of customer service calls, and we have been assured that procedures for contacting customers about their orders have been reviewed and reinforced with customer care personnel. We look forward to having our long awaited installations completed very soon.
- Approximate cost of services:
- $110,000.00
- What could this company do to improve their services?
- Services could be vastly improved if the company would keep their installation promises...or in the event that delays occur, at least they could contact customers pre-emptively instead of making us chase them for answers.
- Any advice to offer fellow homeowners facing a similar project?
- My recommendation: choose another company to buy products and services from.
- Company Response
We apologize again for the manufacturing delays that caused this problem. We didn't know just how big of an impact our move to our new facility would have on scheduling, in spite of our best efforts. As per our many telephone conversations, we thought we had made things right and made amends with the consolations we made for you, and that you were satisfied with the outcome. It's regretful we couldn't convert this unforeseeable delay into a more favourable experience and review with the reparations we made, however we are confident that our products will continue to bring you satisfaction for years to come.