We had spent 48 hours being held hostage by another heating company (Mckinnon) - see separate review. Their cost to solve the problem was $9000. After having the problem fixed by someone else, they returned to our house and disconnected our gas at the street in -15C weather.
Luckily for us I then found Laird and Son.
After calling Laird and Son, there was a technician at my door in 20 minutes. He was courteous and helpful and made us feel comfortable from the moment he walked in the door. He inspected the repair, turned the gas back on and ran several computerized tests before certifying everything as safe.
It took him less than an hour and the total cost was $150. He then helped with a couple of small adjustments for which he did not charge.
Wow. What a difference.
I would actually rate Laird and Son at "11" for customer service above and beyond reasonable expectation.
- Approximate cost of services:
- $150.00
- What could this company do to improve their services?
- Nothing. Their service was spectacular.
- Any advice to offer fellow homeowners facing a similar project?
- Do your home work and don't let people take advantage. Always get a 2nd or even 3rd opionion. If the company makes you feel in any way uncomfortable, ask them to leave and find someone else.