My boiler went out so I contacted Laird. When their technician arrived he diagnosed the problem and the solution (needed a new part). The part was expensive and the diagnosis sounded a bit suspect so I foolishly decided to get a second opinion.
Went to another company and got another diagnosis that sounded just wrong to me (and the internet) so recontacted Laird.
They got back to me promptly and have just fixed the problem. They'd told me that I'd definitely need a new part and might also need a deep cleaning. After putting in the new part they concluded that I did NOT need the deep cleaning (and so deprived themselves of some business).
Dealt with 3 different technicians over 3 days, all were quite pleasant and professional. At all times they came within their specified windows, always kept me informed of what was happening.
I could wish the part was less expensive but that is hardly their fault :-(
- Approximate cost of services: