In a nutshell - we received our sectional just prior to Christmas 2013 - it was poorly done. Backs of each piece were uneven (different heights)- - backs didn't line up with the bottom (backs were wider or narrower than the 'seat'). They redid the backs, and it is better, but still noticeable. They actually told me "Showroom standards are not our manufacturing standards" (is that not false advertising??) I would only purchase showroom models. Give customer service points for trying I guess - but they wore me down. Note: i have surveyed friends/family - and they all agree - I was starting to think I was being too picky!! In fact, they think I should pursue it with them still, but i just don't have the energy for it. So beware ... in this case, you really don't get what you pay for!
- Approximate cost of services:
- $3,000.00