This is one of the worst experiences I have ever had with a company. Bought 2 chairs in Sept 2015 for $1900. Had to pick up the chairs from warehouse since delivery would have taken another week. Chairs were defective told the warehouse, but they had me wait 2 days for a technician. Had no other furniture other than a bed which was hurting my back to be laying down so long. Have had to see a repair person yearly explaining that our backs are hurting. The frame in the back of the chair is sticking out and the other chair will not connect to the base. The service department told me no one could see me for 3 weeks, although I had received a call from a weekend technician who said I had just missed him, but he saw that I had an appointment in 4 days. 4 days later I was told that I had a phone appointment and I would have to wait 3 weeks. After waiting 3 weeks, I was told that I will have to wait an additional 6 to 8 weeks with no furniture. I am unable to have anyone over and was left with no furniture through Christmas. I explained that we only have a kitchen table but they did not care. Went to speak to the store manager and he told me it was my fault this has taken so long, because I never contacted him. I had contacted the store and was told to try to work it out with the service department. They refused to come sooner. This is terrible customer service on every level. It is a shame that there is no client retention. Received a phone call from service stating that this a mandatory wait time, no apology.