We had been in the market for a new satellite company for our television service for awhile and when Dish Network had a special promotion, coupled with the good service my daughter and son-in-law received from them, we decided to give them a call and schedule an installment. The person they sent out to us couldn't have been more helpful, patient, and informative. We haven't had any problems with the receiver, the satellite dish, or getting in touch with a real person on the phone if something comes up we can't figure out ourselves.