Flooring/Stair Renovation & Replacement
Hired Kennedy Flooring to install hardwood floors and stairs throughout our house. Were very friendly and nice at first, but once the money was given and problems started to arise, their attitudes changed and having issues resolved became difficult.
Sold us flooring they said was the last of their stock, offering a deeper discount, but ends up they just ordered it and the MSRP vs. discount price was falsely communicated and inflated.
Due to a busy summer construction season, their contractors rushed through the work as much as possible. As a result they chipped a lot of the edges of different floor pieces, didn't properly colour fill the wood (used dark brown filler on a light brown floor), and generally just did a shoddy job.
After a couple months, the stairs in the basement began to warp from moisture in the concrete. They improperly installed the stairs without a vapour barrier. Upon contacting them, they basically told us they wouldn't do anything. Issue exists until today.
They also overcharged us on some items, and when we went to get a refund, instead of giving us money, they told us to just take some cheap carpets they had. They didn't want to give cash, and instead gave us a welcome mat they said was worth a lot (but could be bought at Wal-mart for like $10).
Overall, not a very pleasant experience.
- Approximate cost of services:
- $10,000.00