I've always wanted to have California / Plantation interior shutters, so I started to do my research online. After visiting hundreds of websites, sending countless emails, and visiting many stores and manufacturing facilities, I decided that I specifically wanted a more premium product: Eclipse Shutters. The cheaper looking aesthetic and lower quality construction of other competitor products simply did not compare.
From there, I emailed every major Eclipse Shutters dealer in our area and waited for responses. I quickly learned that there are 2 different methods in how most respond: some provide you with a proper preliminary quote (Yes! Thank you!) and others do the equivalent of a sky-high initial number with the buy-now-and-save-huge tactic (I'm not a fan of this method at all).
As you can tell, I am quite particular and had a very specific aesthetic that I was aiming for. Thankfully, I found Kamfair Drapes and they were perfect from beginning to end!
Jennifer responded quickly, professionally, and answered my countless questions (even the questions that drilled down into the smallest details).
Plus, Jennifer's quotations were clear, transparent, and included check and measure and taxes (as opposed to many others who didn't even mention that check and measure was separate and additional until after I asked for clarification: sneaky!).
After a few emails back and forth, my wife and I did an initial visit to Kamfair Drape's Markham showroom and liked that they had a larger assortment and display section of Eclipse Shutters available to see, feel, and try. (Most other shops we visited were disappointing as they only had one small section or panel to see in-person, which made it harder to visualize what things might look like in our own home.)
Once our aging windows were replaced, Jennifer came to our home to complete some initial measurements. She arrived on-time and was very knowledgable. She told us the different pros and cons of each option and showed us what would work best in our different spaces.
Once the specifications were decided upon, Andrew came to do the final check-and-measure and it was great hearing his additional insight, plan of action, and care for his clients through the different generations of this family owned-and-operated business.
A few weeks later, Andrew returned with all of the shutter panels and installation hardware. He brought tarps to cover the floor and had disposable booties to cover his shoes, which we appreciated. One of the concerns I had early on was that our new window sills were made of vinyl (instead of wood), which meant that they might not support as much weight and that no mistakes could be made (as you can't redo it like you can on wood). I was happy with Andrew's patience, expertise, and attention to detail in ensuring that everything was done correctly the first time and with minimal mess.
Long story short, we reached out to many different Eclipse Shutters dealers in the GTA and Kamfair Drapes was definitely the most helpful, knowledgeable, straight-forward, and friendly! We would (and already have) recommend Jennifer and Andrew of Kamfair Drapes to anyone looking for window coverings.