Kaitlin Group Ltd

Worst customer experience ever from a builder - Closing was delayed 3 times, the last delay was within 10 days of closing. Screwed up my financing completely. The bank had to extend the mortgage commitment twice. We had a slight delay in funding the mortgage - the funds came in late in the afternoon of the closing date. Our lawyer asked for a delay of 1-2 days to close, and we were shocked when the response from the builder was: you have to close today or your client will lose their deposit!!! our lawyer has never seen a response like this from any builder and he does hundreds of closings. Such disregard to the customer should never be tolerated by anyone! they are the ones who created the problem by delaying the closing and they threatened us to take the house from under us in the 11th hour and keep our deposit. not to mention 47 defects on the PDI list! very sloppy workmanship. I would advise to anyone to stay away from this builder and look elsewhere to a company that treats the customer with some respect.