Our experience with Kaitlin Corp was very poor from start to finish. Salespeople were mad that I actually wanted to read the terms of the agreement. The person we dealt with for upgrades was rude and unprofessional, and refused to allow us to see any pricing sheet.bwe we're fairly certain that upgrade costs were made up based on how badly she felt we wanted the upgrade.
When upgrades were missed during construction, only a fraction of the upgrade cost was offered to accept the house without the upgrade.
Finishing touches such as paint, stain and trim we're terribly done. The builder scheduled contractors to return, but they almost always wouldn't show up. No apologies, remorse or offers to pay for lost wages from taking the day off.
This may be their strategy since many on the street got so fed up that we just decided to stop trying andade repairs ourselves.
Their customer service is the worst that I have experienced in any facet of life.
I recommend that before signing a purchase agreement with this builder that you visit any of their recent build sites and speak with people who have went through the new home buying process with this builder. Based on my experience I would not recommend this builder to anybody, under any circumstance.