What was explained to me during the phone quote - became a challenge at the end of the rental - when i wanted to extend the use of the BIN i had rented. Because nothing was provided in a written contract to me, just the phone agreement. When i tried to discuss the discrepancies with a manager, the manager was horrendous, and they just tried to squeeze me for more money than what was agreed upon. The end result was me asking them to remove their bin off my premises, and not come back. Lesson Learned - make them provide everyhing in writing and don't sign anything until services are rendered.
I would not reccomend them.
- Approximate cost of services:
- $200.00
- Company Response
Thank you for using JuNK iT! Inc. and for reviewing our services on Homestars. At JuNK iT! we feel it is important to know how we are doing and we take our customer’s feedback very seriously. As an organization it is our mandate to ensure we provide a hassle free service and one of the ways we achieve this is by providing upfront pricing. All of our rates can be viewed at www.junkit.ca and of course when you call our office we are upfront and knowledgeable regarding our pricing.
The manager handling this issue has 20 years experience in customer service and is highly regarded and respected within the organization for his professionalism and respect for customers and colleagues. Once this issue was escalated to him he was calm and accommodating throughout the discussion. Unfortunately, the client was threatening to blog and slander the organization if extra days were not provided for free. This was not something JuNK iT! was able to do. Despite the customers threats the manager was determined to make the customer satisfied by finding an amicable resolution and on two separate occasions asked the customer "how can we make you satisfied?" The final attempt was followed by the customer hanging up the phone. We understand the customer was under stress due to construction delays; however, these issues are totally unrelated to JuNK iT!’s service.
JuNK iT!’s proven track record and reputation over the years is well documented. It is displayed by the overwhelming growth and positive responses detailed not only on this site but via emails from satisfied JuNK iT! customers over the years. We also realize that we are not perfect and as humans we do make errors. When we do we are the first to admit it and make every attempt to make the situation right. We are in the customer service business and are proud of the high degree of service provided to our customers. We have been rewarded with their confidence over the past eight years.