I should begin by admitting that I am a stickler for details, have high (but not unreasonable) expectations from professionals that I hire and have been known to reduce contractors, grown men, to tears in fulfilling my expectations. I typically loathe the process of renovating but Loreto of JBG Tile made my experience effortless and stress free. I should also add that I am in the midst of treatment for breast cancer and Loreto and his team were mindful of my need to rest and not disturb me to the degree possible. The project(s) was to gut our en suite, retile and reconnect all plumbing, tile our new spa room and the entire hallway and downstairs family room and install underfloor heating. After his initial visit he sent me an estimate, I had four and while he wasn't the cheapest he was more than reasonable and was more than happy to provide references, then, after I approved the estimate he sent a schedule. The job came in on time and on budget which now convinces me that Loreto walks on water and wouldn't surprise me if he turned water to wine. His team were nothing short of consummate professionals and each one reflected Loreto's genuine character. The first day was spent prepping the site from laying stair protector to taping cloths to contain dust all overseen by his right hand man Vince who is a gem. When the job was completed Vince returned to inspect everything and found a microscopic spot where he felt the grout was 'a bit thin' so touched it up right there. He had to have used a microscope to find it as it missed my meticulous inspection. The following day the clean-up team did a better job than our cleaning lady! Should you wish to inspect the superior workmanship of JBG Tile, Loreto has my permission to forward my details. Loreto is not just a contractor --he is a craftsman and a thoroughly decent professional. Sincerely, Mrs. Liz Young
P.S. And to further my 'stickler for details' message, we are also having the driveway widened and relaid and I fired that contractor yesterday for shoddy workmanship and delayed completion.
- Company Response
Thank you Liz, I can honestly say that all my men really enjoyed doing your project. You are very kind and respectful making all JBG employees wanting to go above and beyond. Thank you again for the experience of doing your project.