International Pool & Spa Centers

Swimming Pools, Spas & Hot Tubs
79 Doncaster Ave Thornhill ON L3T 1L6
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Swimming Pools, Spas & Hot Tubs
International Pool & Spa Centers
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46%

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Reviews by rating (past 12 months)

Reviews for International Pool & Spa Centers

Average customer rating:
5.7 10 (6 reviews)

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Justin Trottier in Markham
Justin Trottier in Markham
1 review Markham, ON
1/10

No call back and no show on service request

I see several positive reviews but I would caution potential customers against having any service done by International Pool and Spa. The quality of their service appears to have seriously declined recently.

Our experience was awful. We needed to winterize our hot tub. We left three messages over a period of weeks. None of these calls were returned. We finally visited the store in person. No one was available to assist us from the service department, but our information was taken down. No one ever called us back.

We tried to call once more, finally getting through to someone. We scheduled an early morning service request and took time off work to be available. The technician did not show up and no notice was given to us, until the technician called us at the end of the day. Apparently he got busy with other jobs and did not bother to inform us. He offered to reschedule, but we had to go back to their service department to do so.

We had to call three times before someone called back from the service department. The company refused to take ownership, blaming their technician (although he is an employee of theirs), then refusing to make reparations by offering any discount to us. Ultimately we cancelled the request and went to one of their competitors.

Save yourself weeks of headache and just go straight to a different company.

Justin

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Jaclyn sud  in Toronto
Jaclyn sud in Toronto
1 review Toronto, ON
10/10

New liner

I opened my pool this year to find that the liner was coming away from the wall and obviously needed to be replaced. My friend recommended international pool and spa. I went in and got a price that included the whole job. Got to pick my liner and a short time later my pool is brand new!! Thanks so much for the easy process!!

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Anna from Richmond Hill
Anna from Richmond Hill
1 review Richmond Hill, ON
10/10

Wonderful Service - Hot Tub Purchase

Purchased a hot tub from the Thornhill location last month and it was a great experience. Sales rep was very patient with us as me and my husband knew nothing about hot tubs previous to this purchase. We were quite nervous making such a large purchase but the staff made us feel like they appreciated our business. Once we got the hot tub delivered, the guys explained how to use it and then we attended a spa class that was extremely helpful. Thank you International pool and spa for making our first hot tub purchase a smooth and enjoyable process! Highly recommend!!

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finer in East york
finer in East york
1 review TORONTO, ON
10/10

Hot Tub Purchase

My wife and I were in the market for our second Hot Tub and in 2010 we visited the National Home Show. It was there that we met a sales person (Ken) from International Pool and Spa and he took the time to explain to us what we may want to consider when looking for our new hot tub. Providing us with insight into the options that are now available and he helped us find Coast Spa that suited our needs and budget. He took his time and seemed more interested in making sure we made a good decision not just any decision. In fact, our first hot tub was purchased from a company that is no longer in business. Service on our first spa was an issue on many occasions, we had trouble getting things resolved. International so far has done everything they said they would do and then some. They have always treated us as a very valued customer.

1 of 1 people found this review helpful.
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Company Response

Thank you for your response Finer! I have shared this review with Ken and he really appreciates your kind words, we hope you continue to enjoy your Hot Tub and have a great summer.

Mrs. G in Ajax
Mrs. G in Ajax
20 reviews Toronto, ON

First Review

1/10

Installation of New Pool Liner and Its Demise

5 years ago I hired International Pools to install a new pool liner. They were replacing a 20 year old liner that had seen better days. The entire transaction took place in the store and being new pool owners we didn't realize they should have measured for the new liner. We chose a plain blue liner because of the cost and they arrived a week later to install the new liner at the beginning of the pool season in May. In the fall there were two areas that the liner had come out of the coping and they told us that this was normal for a new liner and they would fix it when they opened the pool in the spring. Came the spring, 4 areas needed to be put back in the coping but one of them wouldn't go back in completely. To make a long story short, every year more of the liner was out of the coping in the spring, some of which could be put back in, some left just bulging out a little. We complained every year but kept getting told that this was normal. Last year when I had switched to another pool company I was told that all this was NOT normal and the liner would probably need to be replaced in the spring.

Spring arrived and as well as hanging out of the coping in several large areas, there were two rips in the liner that I was told were a result of the liner being too small for the pool. Finally I had an answer to my repeated questions, they had not measured and therefore had installed a liner that did not fit. I am replacing the liner this spring but the new one won't be here for at least 3 weeks because they have to make the liner to fit the measurements. Over the time I used International Pools I had nothing but problems with them but figured that all pool companies were the same. I was totally wrong and will never use them again not even to buy pool chemicals from. I have a good pool company now and will continue to use them instead.
I wouldn't recommend International Pool and Spa to my worst enemy.

2 of 3 people found this review helpful.
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Donna from Ajax
Donna from Ajax
2 reviews Toronto, ON

First Review

2/10

Pool Opening and Service

The service people from this company who were sent to open my pool were very rude and unco-operative as well as doing a less than poor job. They refused to fold the winter cover after removing it and left it in a heap on the pool deck. All they did as part of the pool opening was remove the cover and throw my hose in the pool. They didn't even turn the water on to fill the pool. Their service people then told me they would not put that winter cover back on the pool in the fall as it had a rip in it. It had been a brand new cover in the fall and they installed it on the pool, how did it get a rip in it? They took the winter cover away though it had a 10 year warranty on it and was less than a year old. When I complained to head office about the poor service, the rudeness and the fact I had lost a winter cover because their service people had taken it away, they told me it was my fault their service people did not do what they were paid to do. Then they sent me a 5% discount card for chemicals for the season. They then billed my credit card twice for the same pool opening. I would not recommend them to anyone and I will never deal with them again.

Purchased *new* winter cover from them, when International Pools closed my pool in Sept 2005. When pool opened June 2006 by another pool company with an excellent reputation the pool cover had many holes in it and was threadbare. I had 2 different pool companies examine the pool cover and both assessed the *new* cover as being *used*. They said there was no way a pool cover could deteriorate as badly as that one had in one season. They estimated that it was at least 5 years old. I contacted International Pools and though they offered to replace it if I brought it to them and they agreed with the assessment of 2 *reputable* pool companies they refused to pay the costs of removing all the garbage that was in the pool due to their poor cover. Dealing with their customer service department is a total waste of time and energy. I chose NOT to have them replace the cover and bought a brand new one from the company I was now dealing with who have an extremely good reputation, because I thought I would probably get another USED cover. I would never recommend that anyone use this company for anything and if I knew that someone was using them I would warn them away.

1 of 2 people found this review helpful.
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