I had ice dams on part of my roof which resulted in water damage to the ceiling of my dining room.
I'm a retired Construction Supervisor, who moved here from Alberta. Having had to make a number of repairs to a poorly built house, I was stunned at the lack of knowledge, lack of workmanship, and the indifferent attitude of most of the trades around Hamilton. No wonder Mike Holmes makes so much money here.
The insulation companies who quoted, couldn't even be bothered to look into the attic.
Luckily I contacted Insta Insulation. The company President, who should have been relaxing in his office, climbed into the attic with me, on a blazing hot day to figure out what was wrong. We decided to cover the dining room attic area with foam, and then insulate the whole attic to about R65.
The next week, Scotty and his crew performed the work. They were great! They went beyond the call of duty, installed more insulation stops, cleaned up after themselves and were polite and knowledgeable.
It's been nearly 4 years since they did the work. Not one icecle, no further problems.
This is one company I'd stand guard for in the prison shower!!
- Company Response
Hello Happy Customer from Ancaster! Let me start by saying that although your offer to stand guard is heartfelt, and most appreciated - we hope that none of us ever have to take you up on it! Ha! On a serious note though, yours is the kind of wonderful story that businesses are built on and how amazing that you have been so kind to share the wonderful news that our work has stood the test of time! I can attest that we know there are not many people passionate enough about their work to crawl around in an attic in mid-July but thank goodness for us, Alex is one of them! I think we all love our work here so much because he leads by example and we know that he doesn't ask us to do anything that he wouldn't do to take great care of our customers. On behalf of Alex, Scotty, and all of us here at Insta-Insulation - THANK YOU for your awesome review and we couldn't be more proud that we were able to deliver a warm welcome (literally!) to Ontario for your insulation project. We expect nothing less than your home to continue to be ice-dam free. :) Sincerely, Crystal - Customer Care