Had my back room and basement headers done. The team was professional, fast, effective and polite. I noticed the missed one of my headers in the basement and when I called they immediately booked another session and corrected the issue. Great service.
- Approximate cost of services:
- $2,600.00
- Company Response
Hello Greg! Thank you very much for choosing Insta-Insulation to perform the spray foam work in your basement and for taking the time to share your honest feedback on our service. We would love to promise that we are always going to get it right the first time, but we know that would be a promise that we couldn't always keep. We humans make errors and that's just a fact, but what we can do is differentiate ourselves by how we handle those mistakes, and that is our promise to our customers - if we make a mistake and get it wrong, we'll do everything in our power to make it right! We're sure glad you called about the missed header and gave us the chance to resolve the oversight for you! Your complete satisfaction is our number one priority! On behalf of the whole team here at Insta, thank you for trusting us to make your home a more energy efficient and comfortable place for your and your family. Sincerely, Crystal - Customer Care