I am in the process of finishing my basement and was looking for a good solution to insulating it. I came across Insta-Insulation here on HomeStars and looked at all the great reviews. I contacted Insta-Insulation and promptly received a notification to set up an appointment for a quote. I would like to say that everything went perfectly fine however there was a great deal of mis-communication on the scheduling and quotation side of things which lead to a fair amount of frustration. That being said, Alex came to my house and we discussed the issues to make things right.
From that point on Alex and his team did exactly what they said they would do and did a great job in executing the installation with extreme care and diligence.
Apart from the communication issues at the beginning of the process the overall experience with Insta-Insulation and Alex was a very good one and I would recommend them to anyone looking to insulate their home.
Not everyone is perfect but Insta-Insulation does make a considerable effort to be.
Thank you Alex for all your efforts on this project.
Jack B.
- Approximate cost of services:
- $4,000.00
- Company Response
Jack, delivering a great customer experience is one thing, but experience with great customers is something entirely different. Thanks to you, we've had the opportunity to learn so much about both! We can't thank you enough for sticking with us through the communication challenges that you experienced with our people and our process because if not for the chance to continue to work with you to make things right, we wouldn't have been able to learn from our mistakes and get better. Thank you for your time, your patience, your trust, and the chance to learn and grow so that we can deliver a better experience for others. Great companies are built from great customers - we remain grateful for your business! Sincerely, Alex, Crystal, and the entire team at Insta-Insulation