The door handle keeps breaking on my patio door. It is a poor design which the company admits to. However, rather than providing a replacement, they charge me $80 for a new handle.
They can brag about their engineering but the owner really isn't a good engineer and doesn't care about customer satisfaction.
I would recommend that others look for a different manufacturer that will stand behind their product. Me, I am stuck with the door.
- Approximate cost of services:
- $1,100.00
- What could this company do to improve their services?
- Admit when they have a poor product and back up any repairs.
- Any advice to offer fellow homeowners facing a similar project?
- Buy from another manufacturer.
- Company Response
Thank you John for your review. Inline Fiberglass Ltd prides itself on providing the highest quality products along with the most advanced products. Due to the superior design and performance most customers like yourself prefer to service the door rather than change it. Therefore we must charge for service parts for a product that was discontinued 20 years ago. Inline Fiberglass prides itself with providing the highest quality products and best customer service. Due to this, we are the world's largest all fiberglass window and door manufacturer and the only all fiberglass manufacturer to make North America's Top 100 Window and Door Manufacturers list.