We just completed replacing all of the windows in our house. To dimension the size of the job it was 29 openings – a good sized job. The review is a bit wordy but that is testament to the outstanding experience. There are two steps to this with let’s call it a third bonus step
• step 1 designing the windows
• step 2 installation
• bonus step 3 is paying.
We worked with Dmitry through the entire process. Dmitry possesses three amazing qualities: patience, customer focus and is an expert in windows and design.
Patience. We bombarded Dmitry with more questions than duct cleaning phone calls we get at home. Every question was answered with thought and as partner in our project by someone who was as concerned that this would be everything we wanted.
Customer Focus. I had to take a look through my e-mails. I could not find one that Dmitry didn’t answer in less than 24 hours. Every phone call was the same; if we ever left a message our call was returned the same day, 7 days a week.
Expert in windows and design. Replacing windows is a great opportunity to update the look of your house. We worked with Dmitry to do more than a re and re, taking the opportunity to update the look of house and not just replace casement windows with more casement windows. Picture attached – absolutely thrilled with how it turned out.
Step 2 installation
Mike and Tony were here from measurement to installation. Their work is second to none and they are true professionals. The work was done with the same care as if they were working on their own house. It shows in the finished job. They started early, finished late and communicated with you through the entire process, there was not a single surprise. At the end of the job apart from the new windows it was as if they were never here leaving the house cleaner and better than they found it.
Step 3 paying
The optics are that fiberglass will cost more. Do your research, we found Inline to be cost competitive to the quotes we received for Vinyl and Wood windows which seems to surprise everyone we talk to. When you add the benefits of fiberglass windows not sure why any other material would be a consideration.
What's tough is saying we will be a repeat customer after replacing every window but will absolutely be referring them to anyone who ever asks.
The icing on the cake for us, the product is made right here in Canada. A huge fan of supporting Canadian and local business.