I hired a contractor through this Home Depot's installation services to do some construction in our backyard.
The contractors work fell well short of reasonable standards (required constant oversight by me, took approximately 2 months for a job that was quoted to take 7-10 days and when issues were raised to the contractor were met with excuses and little to no change in actual practice).
Due to this poor quality of service several complaints were lodged with Home Depot (more than 5). At no point did Home Depot extend even a basic courtesy of returning a call. While phone operators took several detailed complaints the only action that was taken was to forward the complaint to the contractor (to whom complaints had already been raised directly and did not deal with them adequately). Home Depot's position was that the contractor's statement to them was a sufficient resolution (no attempt was made to confirm whether the contractor had accurately presented the facts of project progress).
At every stage a complaint was lodged, it was stated that a response from Home Depot would be forthcoming. To this point Home Depot has still not responded on any of these issues.