My wife and I ordered a custom shade from this particular location for our master bedroom. We explained to the salesperson that we wanted a blackout shade and we gave her the dimensions of the window. She suggested that we order the shade the dimensions of the window as they always cut them a couple of inches wider on each side. We received the shade 2 weeks late and the width was cut to exactly match the window and was crooked on the bottom. We brought it backed and complained and the department manager said that there was no way that anyone would have told us what they did about the width. She also took the shade and said that they would send it back to the manufacturer to fix the crooked bottom. We waited 3 more weeks only to get back the shade in exactly the same condition that we brought it in. When we complained about it we were told that there was nothing that they could do and that we were stuck with it as it is.