Home Decor Window & Door Centre Inc.

My doors to my back deck of my house were 100 years old, in bad shape and not energy efficient. I put off doing something as I really liked the old look and anything I saw looked cheap. After reviewing all comments in Home Stars I contacted Home Décor and met with Joe Gerring at my home. He recommended fiberglass double doors and retractable screens. I was doubtful and Joe invited me to the plant in Concord to look at the finished product and manufacturing process. I was convinced and signed up.
The end result is that I am delighted with the result. Everything was done to perfection including installation, matching paint and finishing touches. I had fully expected to have to bring in a professional painter to finish up but that was completely unnecessary.
Great job.

We bought our front and side door from Home Décor at the end of 2012. Overall the quality of the door is good, the installers did a good job and the salesman (Joe Gerring) is probably one of the most skilled and pleasant to deal with that we have ever encountered. We have to state that all the workers that we came in contact with were very polite, worked with much attention and cleaned the area at the end of their work. We did not place a review on Homestars until now because we were not entirely satisfied for the reasons we mention below; the reasons we are doing it now is that we have heard from 3 separate individuals that the salesman is though giving us as positive references and we do not think this is 100% correct.
We had a few issues with our doors. First – we had asked that the glass part should be laminated glass, for security reasons, and this is how it had been written on the contract. When the door arrived we noticed that on the glass itself it is stamped “tempered” though. At that time the salesman reassured us that he will bring written proof that it is laminated. Despite repeated requests in this direction this did not happen and the last thing we were told by Joe is that the owner (Tony) refuses to provide written information that the glass is laminated, saying that “if anything happens they are insured”.
Secondly, which is minor compared with the first, on the contract it was mentioned that the 2 new doors and the garage door would have the same key – which ended up by not happening on the installation day. Several weeks later they sent somebody to fix this, but despite the gentleman’s effort, they did not work, so we gave up.
Thirdly, we bought a very small window (1ft x 1ft) for our cold storage room, the manufacturer did not include the correct sliding mechanism railing, it took several successive visits to fix this problem.
And lastly we did not like how the payment issue was handled: we were told by Joe that upon receiving the door, when the truck is outside, he will ask for our credit card number as an insurance. I have told him clearly that we will not pay the full amount in advance, that we would like first to see the job done properly and pay the outstanding amount once the job is finished (we paid a deposit of about 33% when the order was placed). When the installation was finished I have given them a cheque, only to receive that back in a few days, when I was told that the full amount has been charged to my credit card (for which not only I did not give permission, but specifically requested not to).
Despite all of the above we have heard on 3 separate instances that the salesperson is boasting to other potential customers about the sale to us (to one of our neighbours, one of my wife’s work colleagues and to a complete stranger, to whom the salesperson gave our home phone number without even bothering to ask us if we agree to speak with that person!). We found this very irritating, especially given the fact that he knows we are NOT satisfied. Also if we are provided as references perhaps one should ask us first if we agree – the contract does not mention our permission to broadcast that we have new doors at our house.

We were extremely pleased with the entire process, beautiful quality doors, excellent service and installation. A slight problem with the order was dealt with in a timely, professional manner...completely satisfied!

I just had a new front door installed. It;s looks beautiful! Tony was an excellent salesman and advised us of all the posssibilities and the pros and cons of the different products. Eugene was the main installer and he was excellent. He took his time, was very precise, very detailed, and cleaned up everything when he was done. Overall he did an excellent job with the installation I recommend this company and its employees for their fine work!

We had a new front door installed at my home. My sales rep, Tony, was extremely helpful in assisting us to make design & colour choice and the hardware selection. He promised the colour and wood grain would be an exact match for what we were looking for, and delivered in spades. We love it and were very happy with the service, installation & final product – we get many compliments on our new front door.

Home Decor (Tony, Joe, and the installers) were very professional and went to great lengths to insure that we got what we wanted including checking the colour and inspection in the shop before installation.

Dreadful workmanship, and horrible customer service once something goes wrong. We had the "bay installation from hell" .It was a replacement for an existing bay window, but clearly the installer did not know how to do the installation. Called Tony to come and see the window the day after it was installed. He came out and I showed him all of the areas that were not done right. He focused on one issue and and told me that the crooked top of the bay was an optical illusion with my bricks! He sent the installer back to address the problem on the bottom of the bay. It only looked worse after this fix! As the installer tried to just cover over previous mistakes-there was no follow up call from Tony to see if we were happy with the repair job.
After this we decided to have another company come and do the repair-it cost us $1000.00, but there was no way I was going to allow Home Decor back on my property. Although in a later phone call Tony did say they would come back again, I told him that clearly the installer does not know what he is doing, and there was no way he was going to come back a third time! Tony's response was that he had other installers. No thank-you, as I was told the installer that came was "your best".
Last week I had the window properly fixed-I now have no crooked lines, optical illusion has magically disappeared, angles are all the same, caulking is neat and tidy, bottom of bay is reinforced-I was shocked to learn that when trim came off new installers found that the bottom had never been reinforced at all!!!
Tony in response to you I have no recollection of filling out any survery response. However, if I did, as you recall the bay window was installed a week after the first three windows-my experience dealing with you after the Bay Window installation was horrible, and I would never recommend your company to anyone.

We made the best decision to buy Home Tech windows through Joe he helped us choose a great color and did everything he said he was going to do. Neno was the installer and he was outstanding he over came every challenge that he was up against and did a great job. We love our choice for the quality of the windows and the experience of the people doing the job. Joe recommended brick to brick and casements and shutters and me and my wife are thrilled we listend. We had a total of thirteen windows brick to brick.

Home Decor replaced my front door which looks nice but the initial caulking job was terrible and it took 4 months for them to fix it. Door is fine but was not happy with the after installation service if things do not go smoothly then you can be expected to wait.

We are very pleased with the purchase and installation of the beautiful front entry and back entry doors that we purchased from Home Décor Window & Door Centre. We have had a number of neighbours compliment our new front door. The installation was very professional and the two installers did a great job and were very tidy. Would highly recommend this company.