I went to Holmar Plumbing to look for a pair of handles for my tub Dec.20th, 2012. I was told they sold the handles seperately-one for hot water and one for cold water-it is weired when I firstly heard of that anyways. The single one costs $10. Since I'm not sure the handle can fit my tub properly and also it couldn't be returned after it was sold. Thus I decided to only buy one handle for $10. I found the handle fits my tub later, but I didn't come back to buy the other one immediately since I was busy on other renovation project. At April 6th, I went to Holmar Plumbing again to buy another handle. I was suprised when another eomployee told me they didin't sell a single handle since no one will buy another one and the price for one pair is $10 only. I have mentioned I only got one handle last time and also shown my the previous invoice. They rejected to correct their mistake and I had to pay another $10 for a pair. I was frustrated on their customer service and will come back again.