NEVER BUY FROM HOGG!!!!!!!!!!!!!!!!!! I purchased a New Furnace and A/C in 2015 and took "advantage" of the financing option. I did not buy the bottom of the line furnace or A/C. Total bill was about 7500.00. I was told I was taking a 5yr loan with Snap Financial. I happened to check on the loan status earlier this year to be told that I took a 144 mth amortisation. What moron would ever take a loan longer than the term, this isn't my mortgage!!!! At no point did the sales agent advise me of this or was it anywhere in the paperwork (I keep everything) That was strike 1. When I bought the unit I also asked for a humidifier to be installed. I have recently had it brought to my attention that the technician connected my Humidifier to the A/C and it is turned off when I have my furnace running, so essentially that was also set up wrong. I have paid another company to fix this as I will never allow this company in my home again. This was strike 2. Then for Strike 3 The original installer put in my drain pan wrong and it was flooding my basement and caused my A/C to shut down and it took me 3-4 service calls get it fixed. It cause damage to a new bathroom I had just finished installing a few weeks before. Strike 4 The main circuit board fried likely due to the wet damage from the drain pan. Strike 5 I was promised that I would get a Winter storage cover for my A/C and when I asked about it the sales man told me I needed to get my units serviced annually to keep my warranty valid. Never got the cover to me just gave me the run around since he had already collected the sale off me. I contacted American standard directly and was told it is once ever 24 mths and I can use any licensed company to do so, sooooo as you can imagine I will get as much warranty work done without Hogg ever setting foot in my home again to potentially screw something else up!!!!! I highly suggest you look elsewhere for a company that will do the job right and won't rip you off!!!!!!
- Approximate cost of services:
- $7,500.00