Great Gulf Group Ltd.

Builders
3751 Victoria Park Ave Toronto ON M1W 3Z4
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Great Gulf Group Ltd.
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37%

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Reviews by rating (past 12 months)

Reviews for Great Gulf Group Ltd.

Average customer rating:
3.7 10 (22 reviews)

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Private User
Private User
Private User reviews Oakville, ON
1/10

Leak in a new home

The process from the very begging was horrible. No guidance or help, noone knows anything & give different answers everytime you ask the same question. We were unhappy with the quality at the first inspection and insisted things get changes such as poor quality granite countertop in kitchen amongst many issues. 8 months in....we had a devastating leak that destroyed the whole house & we had to stay at a hotel and family for more than a month. This was all due to the person that installed a light fixture in the bathroom cutting into pipe on the roof which is where the water came in from. They never addressed all the issues and 2 years later, we are still dealing with leaks and extremely poor workmanship and no accountability.

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Shakher in Maxville
Shakher in Maxville
1 review Brampton, ON
0/10

Terrible leadership team. No accountability or support

Brand new home, and the fridge fails 25 days in. I have had 6 visits and they can fix it. Its been 30 days without a fridge, and they refuse to take accountability and replace the fridge.

Overall the the house looks good, but build quality and support are the worst I've experience from any builder.

BEWARE!

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Evangelo and Julia in Aurora
Evangelo and Julia in Aurora
7 reviews Richmond Hill, ON
0/10

Garbage workmanship

We've been living in the home for some time now and felt we needed to share our experience. The materials used (doors, windows, toilets etc...) were all junk. Everything has required a replacement. Everything. Worse than the quality of the material is the quality of the workmanship. That fact that
GGH allowed their trades to perform so poorly, and actually signed off on the workmanship says a lot about the kind of company GGH is. Garbage homes. Stay away.

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Private User
Private User
Private User reviews Oakville, ON
5/10

New Home

We received the house mid September and were initially quite happy with the house. However since we got the house, we started seeing quite a few problems. The main issue found was, the flooring company did a terrible job as the wooden floor was uneven and squeaked whenever you walked on it. We requested this to be fixed multiple times and it took over a month and a half to actually start working on it. Once they finished, the problem was worse than before and they then refused to further "repair" it. It took them ages before they even began working on it, just wasting a lot of time.

Very unprofessional customer service.

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Great Gulf Resident in Toronto
Great Gulf Resident in Toronto
1 review Toronto, ON
2/10

One Bloor

While the building is nice looking and the units are fairly well finished, this building has been a nightmare to live in.

I moved into One Bloor mid 2017 at which point I believe a good portion of the low-rise floors (3-36) had moved in. Other than the units the building felt very unfinished. Elevators were still lined with wood, constant fire alarms, constant entry notices for balcony and unit work, no balcony access, no amenities were finished, and the elevator wait time was usually 15m+.

The management team constantly promised access to the amenities and balconies within a few months and missed every single deadline for more than a year. In January of 2018 the Great Gulf CEO attended a meeting to update residents on concerns regarding the building and establish a firm timeline for opening amenities. Although a timeline was promised it was again missed by many months. In July of 2018 the pool area finally was opened and although the pool is beautiful it’s clear that much of it was rushed as the quality seems poor.

Additionally the building has no guest suites and no guest parking despite being Great Gulf's "Flagship” building. All the guest parking was sold to First Capital and is now managed by Impark which charges very high rates to park. I'm embarrassed that my guests have to pay for parking. At one point the management required residents move their cars for parking lot power washing and provided no area to move them to. Impark then ticketed everyone $85 that moved them to the "Visitor Parking".

It's now almost August 2018 and some of the amenities have yet to open. There's still work notices and people coming into my unit on a monthly basis. The elevators usually don't work and it's not uncommon to wait 20m for one.

The units are nice and the building does have a beautiful gym and some of the best amenities I've seen however everything is all about design over function. The kitchen sinks are too small to wash anything in, the bathroom has no countertop, the pools are weird shaped, and the elevator hallway is too narrow to walk through when it's busy. 



Overall I’d try and avoid buying in a Great Gulf building.

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Private User
Private User
Private User reviews Milton, ON
0/10

arbor peak detached house

GG has no professional standards at all: builds detached house community with windows to windows & solid-wall to solid-wall; Does not answer customer technical questions; ignores customers stake concerns; Client liaison is useless and make no sense. Do Not buy house from Great Gulf Home !!!

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Andrew in Scarborough
Andrew in Scarborough
1 review Toronto, ON
2/10

house

great gulf homes are absolutely useless. 4 years in and garage still leaks and now siding is coming off. Had a company come by and said it was a pour job all around. Dealing with john was painful. Another absolutely useless individual. excuse after excuse. I Will never buy a great gulf home product again.

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Private User
Private User
Private User reviews Simcoe County, ON
0/10

Charlie Condo

Building with many problems. Elevators were never installed properly and constantly went out of service. They had to replace the hoist ropes, which should have lasted thirty years.
The unit was worse, poorly designed bathrooms that constantly leaked. The Superintendent said that he told the new management company, when they get complaints about water flowing out of the bathroom fan, that this is normal. Like I said, poorly designed. We struggled with customer service to fix our shower stall, they kept telling us it was our problem, we weren't using the shower correctly. Finally, after several visits and insisting, they cut a whole in the wall and found that the seal for the shower liner was cut during installation. They repaired everything, free of charge, but it still didn't work well.
Their customer service was responsive, but reluctant to help. They did fix everything, but with the poor design of the bathrooms, wouldn't recommend living here.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Condo fees

The condo fees are set to go up a year after the condo board was formed. They bought designer couches and tables for the lobby that already had designer couches and tables for the lobby. They're selling off the units reserved for visitors to help cut costs associated with the building. The whole thing seems mismanaged.

Also, the management company operates like the police. They ask to see your key fob or amenities card all the time even when they've seen your face on a daily basis for a year. You have no choice but to become curt with them sometimes. It would be great if their manager told them to behave as if they're in the hospitality industry and to therefore be hospitable rather than acting like security guards at a shopping mall.

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Private User
Private User
Private User reviews ,
0/10

Furnace, etc.

Great Gulf is cheap. They employ folks who find as many shortcuts as possible, things you'll never find in your PDI inspection. But that's not because they're small; they're just well hidden. My furnace was not installed properly in the wall. What did they do to fix it? Duct taped the space between the furnace and the wall that was built around the furnace to seal it. And they forgot the fan coil as well. This is just one of many issues. Many of the nylon pipes for the dishwasher were faulty. The plumber who fixed them said he'd been to this building many times to replace the same things in other units. This is simply not a good builder.

Another major issue is that they use their own management company to manage the property. I can tell you from one too many experiences with the property manager's employees that they're unpleasant people, to say the least. I can only imagine the poor level of service they provide is because the connection they have to the builder. They need to go.

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