Great Gulf Group Ltd.

Builders
3751 Victoria Park Ave Toronto ON M1W 3Z4
Write a Review
Write a Review
HomeStars  >  Builders in Toronto  >  Great Gulf Group Ltd.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

41%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Great Gulf Group Ltd.

Average customer rating:
4.3 10 (17 reviews)

Sort by

Private User
Private User
1 review Milton, ON
0/10

arbor peak detached house

GG has no professional standards at all: builds detached house community with windows to windows & solid-wall to solid-wall; Does not answer customer technical questions; ignores customers stake concerns; Client liaison is useless and make no sense. Do Not buy house from Great Gulf Home !!!

Was this review helpful?
Andrew in Scarborough
Andrew in Scarborough
1 review Toronto, ON
2/10

house

great gulf homes are absolutely useless. 4 years in and garage still leaks and now siding is coming off. Had a company come by and said it was a pour job all around. Dealing with john was painful. Another absolutely useless individual. excuse after excuse. I Will never buy a great gulf home product again.

Was this review helpful?
Private User
Private User
1 review Simcoe County, ON
0/10

Charlie Condo

Building with many problems. Elevators were never installed properly and constantly went out of service. They had to replace the hoist ropes, which should have lasted thirty years.
The unit was worse, poorly designed bathrooms that constantly leaked. The Superintendent said that he told the new management company, when they get complaints about water flowing out of the bathroom fan, that this is normal. Like I said, poorly designed. We struggled with customer service to fix our shower stall, they kept telling us it was our problem, we weren't using the shower correctly. Finally, after several visits and insisting, they cut a whole in the wall and found that the seal for the shower liner was cut during installation. They repaired everything, free of charge, but it still didn't work well.
Their customer service was responsive, but reluctant to help. They did fix everything, but with the poor design of the bathrooms, wouldn't recommend living here.

Was this review helpful?
Private User
Private User
1 review Toronto, ON
0/10

Condo fees

The condo fees are set to go up a year after the condo board was formed. They bought designer couches and tables for the lobby that already had designer couches and tables for the lobby. They're selling off the units reserved for visitors to help cut costs associated with the building. The whole thing seems mismanaged.

Also, the management company operates like the police. They ask to see your key fob or amenities card all the time even when they've seen your face on a daily basis for a year. You have no choice but to become curt with them sometimes. It would be great if their manager told them to behave as if they're in the hospitality industry and to therefore be hospitable rather than acting like security guards at a shopping mall.

Was this review helpful?
Private User
Private User
1 review ,
0/10

Furnace, etc.

Great Gulf is cheap. They employ folks who find as many shortcuts as possible, things you'll never find in your PDI inspection. But that's not because they're small; they're just well hidden. My furnace was not installed properly in the wall. What did they do to fix it? Duct taped the space between the furnace and the wall that was built around the furnace to seal it. And they forgot the fan coil as well. This is just one of many issues. Many of the nylon pipes for the dishwasher were faulty. The plumber who fixed them said he'd been to this building many times to replace the same things in other units. This is simply not a good builder.

Another major issue is that they use their own management company to manage the property. I can tell you from one too many experiences with the property manager's employees that they're unpleasant people, to say the least. I can only imagine the poor level of service they provide is because the connection they have to the builder. They need to go.

Was this review helpful?
Property Owner from Toronto
Property Owner from Toronto
1 review Toronto, ON
1/10

X2 Condominium

Customer service aggravating and disappointing. Poor communication. Ages to get any warranty fixes. Disorganized. Concerns that more damage done through fixes. Balance Property Management belongs to Great Gulf and treats clients very rudely and with disrespect. Would not buy from them again. In summary, treats clients like widgets and with no respect.

Was this review helpful?
JM
JM
1 review Toronto, ON
2/10

Condo

Bought a unit, poor warranty service, fixes were slow or never done, told us we complained too much, came and fix stuff but ended up with more issues. Terrible service from management and warranty service, no calls answered, no emails replied.

1 of 1 people found this review helpful.
Was this review helpful?
HomeFan from Brampton
HomeFan from Brampton
1 review Brampton, ON
6/10

New home

The sales and construction process were a breeze, as was the pre-delivery inspection, but items on the PDI list weren't completed on time for key handover, and after getting the keys, customer service has been unresponsive, which is a shame because Great Gulf seems to have a good reputation in this industry.

2 of 2 people found this review helpful.
Was this review helpful?
Georgetown
Georgetown
1 review Old Toronto, ON
2/10

New Home

I bought a house with Great Gulf last year and moved in November in Brampton. Do not ever buy wth GG. What they say in Sales office is not what they do in Deco centre. They are all working for commission and only interested in their commission. will not recommend to any one. After delivery service is good. but by that time you have already made the commitment and there is nothing you can do about it. Sales office Lesley is the worst sales person i have ever seen. Dont ever go in there.

Was this review helpful?
Elizabeth in Oshawa
Elizabeth in Oshawa
2 reviews Oshawa, ON
10/10

New Home

I purchased my first home with Great Gulf in Oshawa. I had heard many horror stories regarding new home builders but I wanted my home to reflect my vision with having to do a lot of renovations. The sales staff were wonderful and very helpful. We had an issue with our under mount sink and they responded promptly. We have various things come up but Great Gulf was and still is always there even four years after we bought. A very trustworthy builder

0 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Great Gulf Group Ltd.

Builder
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.