In 2012 purchased extended warranty for fridge with agreement that cost would be refunded if not used in 5 years. Never used warranty, but when tried to collect in 2017 Goemans reneged on deal. Company refused to honor commitments made by sales staff; just quoted from a brochure, which was different to agreement at time of sale. After several unproductive phone calls with customer service, and a letter to Vice President was only able to get 50% of warranty cost back. Most unsatisfactory. Apparently Goemans is OK with sales staff making promises to customers just to make a sale, then backtracking later. Unethical business practices. Stay away. Don't trust anything Goemans tells you.