Goemans Appliances

Appliance Retailers
1-7975 Heritage Rd Brampton ON L6Y 5X5
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HomeStars  >  Appliance Retailers in Hamilton  >  Goemans Appliances
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41%

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Reviews by rating (past 12 months)

Reviews for Goemans Appliances

Average customer rating:
4.7 10 (9 reviews)

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Private User
Private User
1 review Hamilton, ON
0/10

Misrepresented Extended Warranty

In 2012 purchased extended warranty for fridge with agreement that cost would be refunded if not used in 5 years. Never used warranty, but when tried to collect in 2017 Goemans reneged on deal. Company refused to honor commitments made by sales staff; just quoted from a brochure, which was different to agreement at time of sale. After several unproductive phone calls with customer service, and a letter to Vice President was only able to get 50% of warranty cost back. Most unsatisfactory. Apparently Goemans is OK with sales staff making promises to customers just to make a sale, then backtracking later. Unethical business practices. Stay away. Don't trust anything Goemans tells you.

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Carrie in Kitchener
Carrie in Kitchener
1 review Hamilton, ON
0/10

Kitchen Reno

Our experience with Goeman's was amazing until we we're to take delivery. Delivery didn't arrive as scheduled. Pieces were missing for the 2 stoves, dishwasher and vent hood. We had asked for the stoves to be converted to liquid propane but when delivered were still natural gas. It has now been over 4 weeks of phone calls to trying to get someone in to service the stoves and get us the missing parts. Never, never again. Terrible service.

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Company Response

Hello Carrie. We're very sorry to hear about the issues you've been experiencing and apologize for any inconvenience caused. Can you please send us an email to [email protected] with your personal information (including invoice number) so we can locate your file? We have been unable to find it under your name. Once we have your information we will look into your case and have someone connect with you as soon as possible. Thank you.

John from Hamilton
John from Hamilton
1 review Stoney Creek, ON
0/10

Home Appliances

Terrible customer service experience. After failing to deliver a functioning or damage free oven for the fourth time we were forced to contact Kitchen Aid directly. Goeman’s customer service was only interested in scheduling the next pick up. Einstein defined insanity as doing the same thing over and over again and expecting different results. Clearly I am guilty of expecting something from Goeman’s that they are incapable of providing. Calls to the sales rep and store manager went unanswered. No one took responsibility for the situation they put us in. No one apologized, however Brett the store manager did offer us $20 off a microwave. They have a great selection, but I recommend buying from somewhere else.

1 of 1 people found this review helpful.
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Phyllis and Sam Macaluso from Hamilton
Phyllis and Sam Macaluso from Hamilton
2 reviews Hamilton, ON
10/10

home appliances

GOEMANS provides professional service and products beyond any expectations we had. The prices can't be beat and the quality of what they sell is superior to any other store in our city. They are all about customer satisfaction, and after our first visit and purchase at this store, we have returned multiple times and have recommended them highly to family and friends. No one beats GOEMANS for price, quality and complete customer satisfaction.

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sally smith in Farmington
sally smith in Farmington
9 reviews Farmington, WA
10/10

microwave, dishwasher, fridge and stove

extremelly helpfull in determining the best appliance for me according to my needs. reliable with time and date of delivery, followed up immediately with complaint of cosmetic damage to microwave. they also provide a vast variety of appliances. why go anywhere else?

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rolean tamminga in Ancaster
rolean tamminga in Ancaster
4 reviews Ancaster, ON
3/10

provided appliances

great service at the time of purchasing our products. Later when we had breakdowns on our appliances they gave us very poor service. The salesman did not return calls. Very difficult to get hold of the right person. They do not stand behind their products,

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israel de la cruz in Hamilton
israel de la cruz in Hamilton
2 reviews Hamilton, ON
10/10

stove

the service was great and they helpful over the phone
the order was accurate and delivery was excellent and on time
they honored the price they quoted me even though they made an error when they quoted me
would definitely use the company again -- nice small local store

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gemini, ancaster
gemini, ancaster
4 reviews Ancaster, ON
1/10

Kitchen Renovation

The experience of buying appliances started out great.
Our Sales Lady seemed to be onboard with what we wanted.
However once the sale was basically settled, all customer service from her dropped to zero. Delivery times were mixed up and fridge was scratched on the way through the door. The delivery guys managed to hind the scratched fridge by placing it beside the boxed oven.
Once the contractor started to install I noticed the scratches.
We are still waiting for new fridge handles, it has been over 4 months and no handles. Goemans subcontracts some of their customer service through Sutton & Son. This way Goemans can wash their hands of any further problems.
The only saving grace in this whole experience was one person in the customer service dept.
Sure the appliances are great, but you can basically buy them elsewhere with less hassle.

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Xarin in Hamilton, ON
Xarin in Hamilton, ON
4 reviews Hamilton, ON

First Review

8/10

Purchased 3 new appliances for our new house

We went in to look at some new appliances for our new house, which has yet to be built. We informed the lady helping us that our home will not be built until at least May. She mentioned that if we like what we see, we can take advantage of the sale they have on now, and they'll deliver our new appliances when the house is in fact built.

Not expecting to actually purchase our appliances yet, we looked at what they had, and to our surprise, if we bought during this particular sale, we would save nearly $1000.

We now have purchased our new Washer, Dryer and gas stove. When can call closer to the date our house will close and setup a delivery time. One less thing to worry about.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Goemans Appliances

Our Company: Goemans Appliances is a family owned and operated independent appliance retailer. We planted our roots in Stoney Creek in 1978, and before we knew it we had 7 locations across southern Ontario and have become one of the largest independent appliance dealers in Canada. And it's no wonder ...
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