I will never shop here again, and I encourage others to avoid this store. I was absolutely appalled with the way I was spoken to and the complete lack of customer service. We purchased new carpet for our home and were told that it was high quality stain proof carpet, which was important as we are pet owners. There are a couple of spots that have been stained and will not come out (even with professional cleaning), and the carpet is pilling up everywhere. It looks like crap. When I called to inquire as to what could be done I was spoken to like a child, and the guy actually said "your dog pissed on the carpet, what would you like me to do about it!" We were told that it would not stain when we bought it, that is why we went with them. I am disgusted by their rudeness, and I highly recommend staying away from this company. They obviously make false claims in order to make a sale.
- Approximate cost of services:
- $1,200.00