DO NOT USE GEM WINDOWS & DOORS.
That is unless you want to deal with rude associates, erroneous orders and THE WORST customer service in the industry. As an Interior Design I beg you to please avoid using GEM and seek out another supplier. There are many available whom are more than happy to make sure you are taken care of properly, considerately and promptly.
- Approximate cost of services:
- $9,000.00
- Company Response
Please find our response to the above review. Since it's posting on February 27th 2012, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Tawnya in Toronto" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to the customer, "Tawnya" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.