Gas Fix

Formerly Gasfix Repair
Fireplaces
Hamilton ON L8L 4J5
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93%

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Reviews for Gas Fix

Average customer rating:
9.4 10 (300 reviews)

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Private User
Private User
Private User reviews Hamilton, ON
10/10

Gas Fireplace

Scott quickly diagnosed the problem, had the parts in his van, and fixed the fireplace in 2 hours. He also cleaned everything in the fireplace and left the area around the fireplace in excellent condition. Three days later there was a small problem and Gasfix sent Scott on the same day I called and he had the problem repaired in 10 minutes. Superb service!

Approximate cost of services:
$1,000.00
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Forsythe Street
Forsythe Street
0 reviews Oakville, ON
10/10

Highly Recommended

We have two gas fireplaces and have used Gas Fix twice in the past 5 years for service. In the first instance, we were advised by another company that one of our units needed to be replaced....an expensive proposition The Gas Fix technician identified the issue and resolved it quickly at a very reasonable cost. Most recently, a Gas Fix technician inspected our 2 units, cleaned them and ensured they were in proper running order. On both occasions, we found the Gas Fix technicians to be courteous, knowledgeable and professional.

Approximate cost of services:
$500.00
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mark in Burlington
mark in Burlington
1 review Burlington, ON
10/10

Gas fireplace repair

I had Scott text me that he was coming over to fix my gas fireplace and showed within 20 minutes, when he arrived he was ready to work! As he was working he was very courteous . he completed the job and gave me the low down on my fireplace! i would hire them again
thanks Mark

Approximate cost of services:
$30,000.00
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The Brady Bunch
The Brady Bunch
0 reviews Burlington, ON
10/10

Gas fireplace repair

Scott arrived on time and fully restored our gas fireplace that will now service us for many years to come. Price was very reasonable and he added some features that we didn’t have from the original install. So pleased to be able to repair than replace! Many thanks!

Approximate cost of services:
$750.00
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EMC2 in Hamilton
EMC2 in Hamilton
4 reviews Burlington, ON
10/10

Always professional and do a wonderful job

We have used Gas Fix multiple times now to clean and maintain our 2 gas fireplaces. They are always so professional and do a wonderful job. They spend a lot of time making sure the job is done properly and you would never know they were here as they always leave your home spotless. I highly recommend them!

Approximate cost of services:
$378.00
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Andrew
Andrew
1 review Niagara Falls, ON
10/10

Fireplace Repair

After my home purchase I had a repairman come over to clean and
inspect the gas fireplace. He informed me I had a gas leak and would
have to come back with parts to repair it. After waiting more than a month for a return visit a friend recommended I call Gasfix. Dwayne
came over and found that the pilot light assembly was incorrect and the
on/off switch was not wired properly. He fixed both of these problems
quickly. Unfortunately after he left the flames and pilot went out. I called Gasfix again to report my problem and Scott was sent over to figure out what happened. He determined that the fireplace was not correctly venting so the fire starved for oxygen and went out after a few minutes. My fireplace was venting horizontally and if he installed vent risers it would solve the problem. He ordered the parts and came back to install them. Gasfit servicemen are friendly and knowledgeable and
I will recommend them to my friends.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Rebecca in Chatham
Rebecca in Chatham
0 reviews Hamilton, ON
10/10

Super Service

We had not used our gas fireplace for several years due to a couple of birds that found their way in. We shut the gas off and simple did not use it. Dwayne arrived on time as promised and did a super job! Checked and cleaned everything inside the fireplace and replaced a wall switch. He then went outside to check the flue. He retrieved a large amount of nesting material and gave it a good clean-out. Worth every penny and we have a lovely SAFE working fireplace now in time for winter. Highly recommend Dwayne and GasFix.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Rick
Rick
0 reviews Hamilton, ON
10/10

Heater Installation

Scott replaced our heater last month. He also repositioned our pool piping during the installation. We are extremely pleased with the result. Scott is a very knowledgeable and personable person. Thanks Scott. Great job.

Approximate cost of services:
$3,700.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Milton, ON
0/10

Doesn’t Stand Behind The Products

Previous hayward pool heater lasted over ten years. These guys replaced it with pentair. Unit failed in 18 months, they replaced it, and the new one failed in two weeks, He couldnt care less, washed his hands of it and then hung up on me. Blamed our water. We have owned a pool for 20 years, we know how to keep the water and swim everyday.

Avoid these guys, just want your money and then screw you over. They seem real nice until you give them your money, then watch out.

Approximate cost of services:
$4,500.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your review. Our telephone calls are recorded for quality control purposes and we can verify that you hung up on us as you did not like the opinion provided to you regarding the failure of your pool heater. We have seen other customers damage a heater in less than the three weeks it took for you to kill your heater and they have responded in the same manner as you.

You contacted us on July 26, 2021 to service the Pentair heater we installed in January 2020 and we were able to arrange a service call that very same day. You advised that the service light comes on and you would unplug the unit and when you plugged it back in, it would work for a couple weeks. It was determined when our technician was there that the pool heater was leaking and you needed a new pool heater. You called the afternoon on July 26, 2021 to provide a deposit on a new heater which we installed on July 27, 2021. Extremely quick service considering the distribution issues the pool heater industry is having.

You left a voicemail on Thursday, August 12, 2021 and we had a technician back on Friday, August 13, 2021 at no cost to you. The pool heater was beginning to show signs of chemistry damage as the unitherm governor had a hole in it and was badly corroded. By August 17, 2021, you advised the pool heater developed a leak and there was water on pool room floor. We gave the opinion that the heater was damaged due to chemistry as that is what the photo evidence tells us. No pool heater manufacturer will cover chemistry related issues as warranty as maintaining a proper water chemistry is extremely important and we advise customers of this on a regular basis.

We have never serviced a Hayward pool heater for you. We first serviced your Jandy LXi250 pool heater on January 14, 2019. That Jandy had a blocked heat exchanger. We returned on January 15, 2019 and did a thorough cleaning to the heat exchanger.

We emailed an estimate for a new Pentair MasterTemp 250 on January 27, 2020 which was accepted the same day and installed on January 29, 2020. Again, incredibly quick service.

Something has changed with the operation of your entire pool system. Again, photo evidence and the unitherm governor points towards chemistry damage as does the history of the prior Jandy and the first Pentair unit. We apologize that you are in this situation. If you feel that it should be an issue covered under warranty, we recommend contacting the manufacturer, Pentair, who provides the warranty, at 1-800-831-7133. It would be handy to have a copy of the invoice and whatever water testing results you may have. All the best to you and your husband.

John B. in Oakville
John B. in Oakville
3 reviews Oakville, ON
0/10

Pool Heater Repair

GasFix was called to inspect our pool heater that would not ignite. The service tech replaced the igniter - started the unit and left. Unfortunately this was not the problem - the unit failed just after he left. When my wife called the office an unreasonable call back time was suggested and when she requested a more appropriate time the company representative swore at her and hung up. The conversation was overheard by another service tech who was completing a service call for an Hvac inspection. he was appalled at what he heard coming from this individual. At this point the $462 is not the issue, the failed pool heater is not the issue - how my wife was spoken to is the issue and this needs to be dealt with by GasFix.

Approximate cost of services:
$462.00
0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gas Fix

GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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