Forest Hill Snow Removal

The contract stated that snow removal was guaranteed within 12 hours of the completion of a snowfall with accumulation greater than 1 inch.
After the 1st significant snowfall, we had to call and email the company SEVERAL times before they came. They were supposed to clear the driveway and rear parking area, but when they did clear it, they simply cleared one swath and did not clear the entire area as contracted.
We consistently had to go to the property to shovel. As this is a rental property and we don't live there, we had to keep checking with the tenants to see if the snow had been removed. They NEVER showed up to plow unless we repeatedly called and/or emailed them. We specifically asked them to let us know when the work was completed, and although we heard back a couple of times after excessive delays and incomplete service, we generally heard nothing.
Unfortunately we could never rely on them to show up and when they did, the work was incomplete.