While the doors themselves are nice, I am dissatisfied with the installation quality and service. The doors are misaligned, the locks dont latch properly & there is damage to the inside of the doors at the face plates. Ive had 2 service calls, the second took several months. And when the installers come, they make me feel like Im complaining rather than taking my concerns seriously. Very disappointing
- Approximate cost of services:
- $9,000.00
- Company Response
Hi Alexa,
Thank you so much for your feedback! We're happy to hear that you like your new doors. We are very sorry to learn that your experience with one of our installers was less than adequate. We thank you for bringing this to our attention and we apologize for the treatment that you received. We will make sure to address the issue in our next weekly staff meeting. Our installer visited you on Friday March 24th and he addressed all your issues. He informed us you were happy with the service and that everything was completed to your satisfaction. As per my voice message, please let me know if there are any further issues that you want us to address.
We thank you for your business, and wish you the best!