How very fortunate I was to have discovered Fibre Protection Services (FPS) through my interior decorating firm.
For a few generations, my family members and I have relied on Turco Persian for carpet and upholstery cleaning. This company’s abilities were certainly put to the test when I welcomed a new puppy into my life.
I was very disappointed, earlier this year, when Turco Persian returned an area carpet that still had several “puppy stains”, including one which was rather large. Although the company gave me a discount, it was still, in my opinion, rather expensive considering that the rug was simply not clean.
I subsequently sent out the same area carpet to be cleaned and protected by FPS. Stephen, the co-owner of the company and the chemist behind FPS’ method and products, cleaned the carpet himself with determination and persistence. I couldn’t be more relieved or satisfied with the results! A perfectly clean carpet. I have now had FPS clean and protect virtually all of the carpeting and upholstered furniture within my home.
In addition to FPS’ actual cleaning process and product, there is one word I would use to describe my experience as a client; “valued”. This company genuinely strives to ensure that you are completely satisfied (as much as is possible) and will definitely go “above and beyond” to make this happen for you. Each individual with whom I’ve interacted is extremely professional, highly responsive/accommodating, and very friendly.
Like many other people, I have spent a considerable amount of time and expense in furnishing and decorating the interior of my home. I consider the “soft furnishings” and rugs “investments”. While FPS might be slightly more expensive than its’ competitors, they will put every effort they possibly can into helping you protect and maintain your “investments” - and from what I’ve experienced thus far, they do so with excellence.
- Company Response
Thank you for your kind words. We work very hard to exceed expectations and do our very best for our clients. It was a true privilege to return your rugs to you as clean as pristine as we could manage.