Long story short i fell asleep on the couch with a chocolate in my pocket and it melted onto our couch cushion and left a stain I didn't think was going to come off, my wife was not very impressed lol. I called Paul because we sprayed our couch with Fiber Protection.
1. He returned my call immediately
2. He honored our warranty even though it just recently expired
3. He provided great customer care and offered more then he needed to
The result was the best as we couldn't even tell where the stain originally was and it was done within 2 business days. I am sending Paul the before and after pictures so he can share it with his clients and potential clients as to show the level of work that Fiber Protection provides.
Overall we are extremely happy with the result and I was even more impressed with the level of service and care Paul and his team provided to us!
Being in the service industry for 20 years myself I understand what separates good companies from great companies and his honesty, dedication, quality of work should be everything a client looks for in any service provider.
He has a loyal customer in us 100%. Although we hope we don't damage our fabric too often lol we know that we will be in good hands if it does happen again.