Fiber Protection Services Inc (Fiberprotection)

Carpet & Rug Cleaning & Repairing
Write a Review
Write a Review
Website
HomeStars
Carpet & Rug Cleaning & Repairing
Fiber Protection Services Inc (Fiberprotection)
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Fiber Protection Services Inc (Fiberprotection)

Average customer rating:
10 10 (112 reviews)

Sort by

Rahul
Rahul
2 reviews , ON
10/10

After Care - Sofa Cleaning

This is the 2nd time i have had to call them. They came out within 48 hours (during a snow storm I might add) and had the sofa cleaned from Tomato Sauce. Worth every penny. The after care service is where they win.

Was this review helpful? Yes No
Company Response

Thank you for you kind words. It was a privilege to help you good folks out with the pasta sauce mess. We do try hard to show our clients we care.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fiber Protect is a must for any furniture you care about.

I recently had Fiber Protect treat my new bi-sectional sofa and it was a great experience. It is so refreshing to work with a company that not only has a great product but also has great service. These people truly believe in and stand behind their product. I felt like they genuinely cared—something you don’t come across very often. I will definitely work with them again.

Was this review helpful?
Company Response

Thank you for your kind words. We do care about our clients and we try very hard to show we care through our actions. It was a privilege to help you.

Tammy
Tammy
2 reviews Markham, ON
10/10

Stained white couch

I had a melted chocolate stain, the size of a plate, on a new white couch. It didn’t look like anyone could remove it. Fiber protection came and took away the cushion and had it back within a few days in perfect condition.

Was this review helpful?
Company Response

Thank you for your kind words. Chocolate is difficult to remove because of the oils and natural pigments. It was our pleasure to assist you in this. Thank you for the opportunity to help.

Ellen Z in North york
Ellen Z in North york
10 reviews , ON
10/10

Carpet revived, restored, renewed twice

Since the day we brought this beautiful Second Life wool carpet home, our dog has relieved himself on it, puked on it, knocked items over on it, chewed on it and generally attempted to destroy it. Fiber Protection has come to the rescue twice so far, replacing actual wool fibers, cleaning out un-cleanable stains and re-dying the carpet to match the original - perhaps even better than the original. Their custom touch and need for perfection defies logic. From one picky person to another, they are the ONLY ones capable of this level of cleaning and restoration. And yes, that's the carpet in the photo, and our wonderful dog.

Was this review helpful?
Company Response

Thank you for your kinds words. We believe that pets are some of our best sales people. It was our pleasure to solve the dog issues in your carpet for you. We will be there , for you, when ever you need us.

Harvir in North York
Harvir in North York
1 review Toronto, ON
10/10

Fiber protect for life !

We had our furniture fiber protected approximately a year ago and are very happy with the results. Since then,the product was able to remove wine and tomatoe sauce stains from our white dinning chairs. As well as, removing the blue ink from jeans off our light grey sofa. Leaving no trace of any stains.

The customer service we received from Paul was exceptional who is very knowledgeable and passionate. We appreciated that there was a set time for the appointment rather than a 4-6 hour window Ike some other companies.

Was this review helpful? Yes No
Company Response

Thank you for your kind words. We try to make our service convenient to our clients and work with in a time frame that suits. We are happy you are pleased with your investment in our services.

Mike
Mike
1 review Richmond Hill, ON
10/10

sofa and chair protection

First time using this service but we have not been disappointed. We had our sectional and chairs done. The customer service we received from Paul was exceptional and will definitely be using fiber protection again!

Was this review helpful? Yes No
Company Response

Thank you for your kind words. Service to our clients is very important to us. We try our best to exceed expectations.

gberwick
gberwick
1 review Sharon, ON
10/10

Fabric protection for couch

Showed up the next day after contacting them. They were fast friendly and gave a great explanation of what to do if there is a spill and how to use their spot remover

Was this review helpful? Yes No
Company Response

Thank you for your kind words. We believe an informed client, an empowered client is the best client to have. That is why we give clients the spot kit and instructions on how to use the kit.

Private User
Private User
1 review Markham, ON
10/10

Fabric Protection for New Furniture

Quality product..quality work. Excellent customer service. Wish everyone was as professional as Paul and his team. I am confident help is just a phone call away if I should ever need again. The goody bag of stain removal spray also nice touch !

Was this review helpful? Yes No
Company Response

Thank you for you kind words. Quality in our workmanship and in our products is our watchword. This is something that we strive for always c

Philipli
Philipli
2 reviews Pickering, ON
10/10

Stain removal

Long story short i fell asleep on the couch with a chocolate in my pocket and it melted onto our couch cushion and left a stain I didn't think was going to come off, my wife was not very impressed lol. I called Paul because we sprayed our couch with Fiber Protection.
1. He returned my call immediately
2. He honored our warranty even though it just recently expired
3. He provided great customer care and offered more then he needed to

The result was the best as we couldn't even tell where the stain originally was and it was done within 2 business days. I am sending Paul the before and after pictures so he can share it with his clients and potential clients as to show the level of work that Fiber Protection provides.

Overall we are extremely happy with the result and I was even more impressed with the level of service and care Paul and his team provided to us!

Being in the service industry for 20 years myself I understand what separates good companies from great companies and his honesty, dedication, quality of work should be everything a client looks for in any service provider.

He has a loyal customer in us 100%. Although we hope we don't damage our fabric too often lol we know that we will be in good hands if it does happen again.

Was this review helpful?
Company Response

That you got your kind words. Chocolate is a tough stain to get out, but your having the foresight to have us treat the sofa made it a lot easier. We try very hard to be there when our clients need us.

Jeff Gould in Toronto
Jeff Gould in Toronto
1 review Toronto, ON
10/10

Furniture Protection

Very professional and helpful.
Paul walked me through the entire care process while his team completed the protection of our Sofa, Dining Room Chairs and Carpet.
I have no doubt that if the situation required they would be their to assist on any after care. In short Peace of Mind.
Would totally recommend

Was this review helpful?
Company Response

Thank you for your kind words. We always try to be there when our clients need us. It is something we pride ourselves on.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fiber Protection Services Inc (Fiberprotection)

Canada's most advanced environmentally friendly Fabric (Fiber)Stain Protection and Prevention, and Area Rug Cleaning company - specializing in ecologically friendly cleaning methods, and non-toxic Stain, and Soil Protection Treatment. While a lot of people categorize Fabric or Fiber Protection as "Scotchguarding", this is a misnomer as there are many companies that protect fabrics, and fibers from spots and stains. FiberProtection Services is the one of the highest, if not the highest rated Stain Prevention, and Protection company. We also specialize in Carpet/Rug cleaning - we wash, disinfect, and deodorizing Rugs while removing many different types of spots and stains. Rug/Carpet colour correction/repair, Upholstery & Furniture cleaning are also areas of our specialization. Our protection, and stain removal also includes differing Levels of Aftercare Maintenance packages. FiberProtection Services, Inc. specializes in cleaning the finest Persian, Nepalese, Turkish, Pak Persian, and Oriental Rugs. The company offers everything from a light seasonal freshen up to full heavy duty restorative jobs. FiberProtection Services Inc. can perform our treatments in-shop or in-house for cleaning depending on the size of your Area Rug. We happily will arrange for pickup and delivery of your Rug when required.

Multiple cleaning methods such as dry foam, absorbent compound, Low Moisture Cleaning, Bonnet Cleaning, Dry Cleaning and several extractive cleaning protocols can be used on any item we clean. We custom tailor our cleaning methods to suit your carpet's specialized needs.

We also do Fire Retarding on practically ANY material or fiber.

WHY OUR PROTECTOR IS DIFFERENT

We are often asked if applying a fiber protector is really necessary – does it actually DO anything?

Some of the big-brand protectors you may already be familiar with work pretty well most of time, but will only bead up a spill for about 10 – 15 minutes or so before allowing it to seep through the protective barrier and cause a stain. Some fiber types don’t accept protector well, and these types of protectors can be spot-cleaned away or worn thin in high traffic areas. To apply, these protectors are typically sprayed onto the textile and coat the fibers they come into contact with.

For the best possible penetration of protector into the fibers, use a SOLVENT-based protector like our own FiberProtect, rather than a WATER-based protector. This is especially important when treating fibers that are susceptible to colour shift or dye bleed, as water-based protectors are known to occasionally cause dye damage while solvent-based protectors do not.

Because we believe in a proactive approach to textile care, rather than a reactive one, we have developed and perfected a different kind of fiber protection, FiberProtect, to protect you from these stain types:

DESTRUCTION OF DYES
This occurs when an over-the-counter spotter has removed colour from a textile, such as an Oxy-cleaner used on a dark fiber that leaves behind a much lighter colour after use.

MASKING OF DYES
These stains happen when one dye/spill is dark or deep enough in colour to cover up the existing dyes, such as when a red sports drink spills and permanently colours beige fibers red.

RECOMBINATION STAIN
This happens when the existing dyes and the newly introduced stain colour combine to make a new colour, such as when a pink coloured area rug takes on yellow pet urine, but the final stain appears orange.

FiberProtect works at a molecular level protecting your rugs and other textiles by penetrating the fibers and filling up the millions of dye-receptor sites with protector, leaving virtually no room for foreign matter to deposit, no matter the fiber type: silk, wool, nylon, viscose. It’s tough enough to last through professional cleanings and will only ever need a “booster” every 2-3 years to keep it from breaking down in the highest traffic areas. FiberProtect will never alter the colour or texture of your textiles.

When making an area rug, upholstered furniture, or other textile investment, it’s a smart decision to preventatively protect the fibers instead of waiting for a spill or stain to occur, rather than costly replacement or undergoing colour correction.

Call and let us know how we can help you keep your fibers protected!

CATEGORIES
Carpet & Rug Cleaning & Repairing and Renovation Cleaning
PRODUCTS
FiberProtect TM - primary uses: Applied on natural, and synthetic fibers to prevent staining, and to retard soil build up. Used on all wools, silks, linens, nylons, rayon, olefin, cottons, and ALL other natural and synthetic fibers. FiberProrect is an impregnator, and not only a surface coating - it will NOT alter the colour, texture, and feel of the treated fabric, fiber or other surfaces. FiberProtect Plus is used primarily in commercial applications - used in high traffic areas such as Lobbies, Corridors, Landings, and Outdoor Patio Furniture. StoneProtect TM - an impregnating sealer not a surface coating. Resists stains & helps provide an easy to maintain surface. Works great on all stone including: limestone, terrazzo, slate, marble, granite, and more. WallpaperProtect TM - prevents against staining. Can even be used on hand painted, or custom wall papers. Resists water, and oil based stains. PaintProtect TM - Bonds, penetrates, and impregnates paint. Does NOT alter colour or texture. ENVIRONMENTALLY FRIENDLY CLEANING PRODUCTS SPRAYCLEAN TM: Enviriomentally safe spray, and wipe cleaner designed for all natural stone kitchen, and bathroom counters, including marble, limestone, granite, slate, and manmade surfaces. Sprayclean is a bio-friendly anti-bacterial cleaner that will NOT cause a residue build up. and is also effective on mirrors, glass, and sealed wood furniture. FLOORCLEAN TM: Safe and easy to use interior/exterior, concentrated floor cleaner. Use it on all your marble, granite, limestone, slate, terrazzo, hardwood, ceramic, and wood laminate flooring. It even helps repel dust from hardwood floors. Floorclean will NOT cause a residue build up. WOODCLEAN TM: An all natural, bio based cleaner, and polish for fine furniture. Use it to enrich,. and replentish all your wood furniture surfaces. Not recommended on French polish finishes. BATH & BASIN TM: A powerful , and easy to use cleaner, whitener, and brightener. The product is a non-toxic cleaner that not only cleans heavily soiled surfaces, but also deordorizes and disinfects the area. Bath & Basin is safe to use on ceramic tiles, glass tiles, and natural stone surfaces. PETSTAIN REMOVER: Used to to remove pet stains such as urine, feces, vomit, dirt, and associated odours on rugs, carpets, upholstered furniture, and pet beds. PetStain Remover is a non-toxic cleaning solution tahat is safe for both pets and children. PerStain Remover deordorizes, sanitizes, and helps to discourage repeat incidents.
SERVICES
Apply FiberProtect TM stain protection treatment on area Carpets, fine upholstered furnishings, draperies, bedding, ect. Safe to use on Silks, Velvets, Cottons, Wool, Suede's and Leathers. It won't change the colour, look, or feel of the material. Emergency on-site after Care spot, and stain cleaning service. Full service professional cleaning. We can clean fine furnishings & carpets. Experienced in cleaning delicate fabrics such as : wools, silks, cottons, vegetable dyes, and more. Can be done in house, or on site. Apply StoneProtect TM impregnating sealers. Experienced in dealing with designers, working in custom homes, and working with deadlines. We also do Fire Retarding on practically ANY material or fiber.
BRANDS
FiberProtect TM Eccotouch Products StoneProtect TM Leatherprotect TM Sprayclean TM Floorclean TM Woodclean TM Bath & Basin TM Petstain Remover TM
WEBSITE
http://www.fiberprotect.com
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
11
RETURN POLICY
N/A
PAYMENT METHOD
COD or Upon Completion, unless otherwise arranged: for your convenience we accept Visa, MasterCard, or cheque.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.