Fiber Protection Services Inc (Fiberprotection)

Carpet & Rug Cleaning & Repairing
Write a Review
Write a Review
Website
HomeStars  >  Carpet & Rug Cleaning & Repairing in Vaughan  >  Fiber Protection Services Inc (Fiberprotection)
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Fiber Protection Services Inc (Fiberprotection)

Average customer rating:
10 10 (96 reviews)

Sort by

gio
gio
0 reviews Toronto, ON
10/10

Fiber protection

Paul is very informative, strives to be sure that his clients understand the product use and warranties and also very prompt and accommodating with time and returning messages. Would definitely recommend. Thank you Paul

Was this review helpful? Yes No
Company Response

Thank you for you very kind words. We believe in sharing information so our clients can make informed decisions.

Private User
Private User
Private User reviews Newmarket, ON
10/10

Fibre Protection

We have had two service calls to Fiber Protection to assist with 'mishaps' on our outdoor furniture and we have been extremely pleased with both the responsiveness of their product and their customer service. This company delivers 100% on what they sell. The protection works and they respond to you when you call for help. This fiber protection takes away the fears of purchasing light colour fabrics. Our cream coloured outdoor patio furniture had a pesky racoon walk all over it one night and in the morning I was shocked at the black hand and foot prints. I called Paul at Fiber Protection and he sent out a van to retrieve the cushions and they cleaned them to perfection at their shop and returned them within a few days. More recently we had squirrels soil the cushions and Fiber Protection send out a technician who expertly cleaned the fibers and restored them to their original state. We even dumped an entire Starbucks Venti black coffee on our living room couch and we used the home treatment package that was supplied at the time of protection and the entire coffee stain was removed. Once it dried, you can't tell what cushion the spill happened upon. I can't stress enough how happy we are with this service and this product. It gives me peace of mind as its kind of like insurance that our furniture will look great for years to come. Spend the extra at the beginning and reap the benefit of the protection for a very long time. Can't say enough great things about this company and their team of dedicated professionals. Don't wait, get your fabrics protected.

Was this review helpful? Yes No
Company Response

Thank you for your very kind words. We will always try to exceed the expectations of our clients. The raccoon mess, was extensive but did respond well. It was a pleasure to assist you in this.

Private User
Private User
Private User reviews Markham, ON
10/10

Furniture Protection

Fiber Protection Services, specifically Paul and his team, came out to protect our new expensive furniture as we were getting ready to host a big party in a few days. In total we protected 9 pieces of furniture and area rugs. Not only was the team professional, all pieces were completed thoroughly and meticulously, while also being careful with our other pieces of furniture. Paul also walked us through their product, their maintenance services, and even trained us how and when to treat different stains, with the use of their products, how to spot clean, etc. After Paul and the team left the first time, we decided to also protect our very expensive leather couch. We knew the service would be impeccable and that our couch would have only the best product used to protect it. Even though it was a last minute request, Paul went out of his way to find time in the same week while still as pleasant as the first time we met him. Our party was a hit and the whole time, we never worried about any spills or food stains since we knew we were covered with maintenance service if a serious spill happened. Paul’s fantastic customer service and willingness to go above and beyond really put us at ease and we knew we made the right choice with Fiber Protection Services. We highly recommend Fiber Protection Services and would not hesitate to use them again.

Was this review helpful? Yes No
Company Response

Thank you. Your words are kind and encouraging. We will try very hard to meet and exceed your expectations of us. I am very happily your party was a success and without a mishap. Do not hesitate to call us if you have a need for us.

KGORDON
KGORDON
0 reviews Toronto, ON
10/10

Family room couch

One week with my beautiful, custom couch and I discovered my son's t-shirt had transferred blue dye all over it! I immediately called Paul at Fiber Protection (at 830am none the less) panicked and within hours someone was at the house removing the stain! I never anticipated needing the service so soon and couldn't be more thrilled that we protected our couch when we did. It's rare to find a company so committed to customer service, Fiber Protection exceeded my expectations and reassured me they'd take care of it each step of the way. Thank you Paul and the FB team!

Was this review helpful? Yes No
Company Response

Mrs. Gordon, it was a pleasure to solve this issue for you. I am happy you treated your sofa when you did otherwise it would have been harder for us to get the dye transfer removed. Good foresight on your part.
Call us whenever you need us we are there for you.

Michelle Moll from North York
Michelle Moll from North York
3 reviews Toronto, ON
10/10

Upholstery and carpet cleaning

Jeff was friendly and thorough. Our indoor, outdoor upholstery and carpets were cleaned by fiber protection. I wouldn’t hesitate to recommend them or use them again. The team was professional and extremely thorough

Was this review helpful? Yes No
Company Response

Thank you for your kind words. It was a pleasure to meet your needs. We look forward to enjoying long relationship helping you look after you fabrics and rugs.

neil
neil
0 reviews , ON
10/10

Protected new love seat, sofa and area rug

Fibre protection services sprayed all of my new furniture and area rug. Paul’s attention to detail and customer service is second to none!
I would definitely recommend this company to anyone looking for protection of furniture or area rugs.
Thanks again Paul!

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Neil, thank you for your kind words. We try to make any experience with our company easy and seamless. Looking forward to many years serving you.

Jennifer
Jennifer
0 reviews Toronto, ON
10/10

Sofa and chair fibre protection service

Our furniture was treated with a fibre protection spray that gives an excellent protection from spills. There is a maintenance service available if a serious spill happens.

Was this review helpful? Yes No
Company Response

Thank you for your kind words. It is our intent to meet and exceed our clients expectations. We look forward to many years serving your needs.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great fabric and rug cleaning and protection

Last year we purchased two side chairs from a great store on King Street East, Toronto. This past Christmas we also purchased a new silk and viscose area rug for our living room. We noticed some staining on the back of one chair likely due to hair products rubbing off in that one spot. We had also read that silk rugs are durable but any viscose content would wear over time based on foot traffic.

Fiber Protection Services came highly recommended from the store we bought our chairs. It was easy to make arrangements with Paul and he was able to provide us with an estimate and some advice about the chair, namely whether a spot cleaning might work vs. a full cleaning before protection.

Paul came to our condo and brought along a great father and son team who did a great job spot cleaning the chair. They were all very informative and it was great customer service. The team then went on to protect both chairs and our silk and viscose rug. Rates were very reasonable and the estimated fee for the chair spot cleaning was reduced as it was a small area. The fiber protection kit is great to have and we now know how to treat any future stains.

The chairs and rug only needed 4 hours drying before we could use them again. Impressive.

We highly recommend Fiber Protection Services for any fabric cleaning and protection you may have.

Was this review helpful? Yes No
Company Response

Thank you for you kind words. It was a pleasure to be of service to you. We look forward to a long and lasting relationship. Just call us at need.

sarahframe in North York
sarahframe in North York
0 reviews Toronto, ON
10/10

Amazing rug cleaning and protection service

We have a nice, new wool/viscose rug that is proving hard to keep clean, thanks to its light colour and our aging dog. Jeff was amazing to deal with in explaining his services. We got the rug cleaned (looks better than new) and protected from future stains. And best of all - if you end up having a stain that you aren't able to treat yourself, the team comes back to get the stain out for you. I am so impressed and will recommend to everyone I know - especially people with dogs!!

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you for your very kind words. We
Commit to making your life easier by dealing with spots and stains you cannot remove yourself. We look forward to many years of being of service to you and yours.

Private User
Private User
Private User reviews Toronto, ON
10/10

Protecting new sectional

Paul was fast to respond, took time to explain services, was flexible in scheduling appointment, and professional in delivering the services. No surprises! Could not have been a more pleasant experience.

Was this review helpful? Yes No
Company Response

Thank you. We try hard to meet expectations. We are hopeful this is the beginning of a long and satisfying time of working together.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fiber Protection Services Inc (Fiberprotection)

Canada's most advanced environmentally friendly Fabric (Fiber)Stain Protection and Prevention, and Area Rug Cleaning company - specializing in ecologically friendly cleaning methods, and non-toxic Stain, and Soil Protection Treatment. While a lot of people categorize Fabric or Fiber Protection as "Scotchguarding", this is a misnomer as there are many companies that protect fabrics, and fibers from spots and stains. FiberProtection Services is the one of the highest, if not the highest rated Stain Prevention, and Protection company. We also specialize in Carpet/Rug cleaning - we wash, disinfect, and deodorizing Rugs while removing many different types of spots and stains. Rug/Carpet colour correction/repair, Upholstery & Furniture cleaning are also areas of our specialization. Our protection, and stain removal also includes differing Levels of Aftercare Maintenance packages. FiberProtection Services, Inc. specializes in cleaning the finest Persian, Nepalese, Turkish, Pak Persian, and Oriental Rugs. The company offers everything from a light seasonal freshen up to full heavy duty restorative jobs. FiberProtection Services Inc. can perform our treatments in-shop or in-house for cleaning depending on the size of your Area Rug. We happily will arrange for pickup and delivery of your Rug when required.

Multiple cleaning methods such as dry foam, absorbent compound, Low Moisture Cleaning, Bonnet Cleaning, Dry Cleaning and several extractive cleaning protocols can be used on any item we clean. We custom tailor our cleaning methods to suit your carpet's specialized needs.

We also do Fire Retarding on practically ANY material or fiber.

CATEGORIES
Carpet & Rug Cleaning & Repairing and Renovation Cleaning
PRODUCTS
FiberProtect TM - primary uses: Applied on natural, and synthetic fibers to prevent staining, and to retard soil build up. Used on all wools, silks, linens, nylons, rayon, olefin, cottons, and ALL other natural and synthetic fibers. FiberProrect is an impregnator, and not only a surface coating - it will NOT alter the colour, texture, and feel of the treated fabric, fiber or other surfaces. FiberProtect Plus is used primarily in commercial applications - used in high traffic areas such as Lobbies, Corridors, Landings, and Outdoor Patio Furniture. StoneProtect TM - an impregnating sealer not a surface coating. Resists stains & helps provide an easy to maintain surface. Works great on all stone including: limestone, terrazzo, slate, marble, granite, and more. WallpaperProtect TM - prevents against staining. Can even be used on hand painted, or custom wall papers. Resists water, and oil based stains. PaintProtect TM - Bonds, penetrates, and impregnates paint. Does NOT alter colour or texture. ENVIRONMENTALLY FRIENDLY CLEANING PRODUCTS SPRAYCLEAN TM: Enviriomentally safe spray, and wipe cleaner designed for all natural stone kitchen, and bathroom counters, including marble, limestone, granite, slate, and manmade surfaces. Sprayclean is a bio-friendly anti-bacterial cleaner that will NOT cause a residue build up. and is also effective on mirrors, glass, and sealed wood furniture. FLOORCLEAN TM: Safe and easy to use interior/exterior, concentrated floor cleaner. Use it on all your marble, granite, limestone, slate, terrazzo, hardwood, ceramic, and wood laminate flooring. It even helps repel dust from hardwood floors. Floorclean will NOT cause a residue build up. WOODCLEAN TM: An all natural, bio based cleaner, and polish for fine furniture. Use it to enrich,. and replentish all your wood furniture surfaces. Not recommended on French polish finishes. BATH & BASIN TM: A powerful , and easy to use cleaner, whitener, and brightener. The product is a non-toxic cleaner that not only cleans heavily soiled surfaces, but also deordorizes and disinfects the area. Bath & Basin is safe to use on ceramic tiles, glass tiles, and natural stone surfaces. PETSTAIN REMOVER: Used to to remove pet stains such as urine, feces, vomit, dirt, and associated odours on rugs, carpets, upholstered furniture, and pet beds. PetStain Remover is a non-toxic cleaning solution tahat is safe for both pets and children. PerStain Remover deordorizes, sanitizes, and helps to discourage repeat incidents.
SERVICES
Apply FiberProtect TM stain protection treatment on area Carpets, fine upholstered furnishings, draperies, bedding, ect. Safe to use on Silks, Velvets, Cottons, Wool, Suede's and Leathers. It won't change the colour, look, or feel of the material. Emergency on-site after Care spot, and stain cleaning service. Full service professional cleaning. We can clean fine furnishings & carpets. Experienced in cleaning delicate fabrics such as : wools, silks, cottons, vegetable dyes, and more. Can be done in house, or on site. Apply StoneProtect TM impregnating sealers. Experienced in dealing with designers, working in custom homes, and working with deadlines. We also do Fire Retarding on practically ANY material or fiber.
BRANDS
FiberProtect TM Eccotouch Products StoneProtect TM Leatherprotect TM Sprayclean TM Floorclean TM Woodclean TM Bath & Basin TM Petstain Remover TM
WEBSITE
http://www.fiberprotect.com
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
11
RETURN POLICY
N/A
PAYMENT METHOD
COD or Upon Completion, unless otherwise arranged: for your convenience we accept Visa, MasterCard, or cheque.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.