Express Rooter Plumbing

On Sunday our main water valve inside the house started leaking. So we turned it off and called Express Roooter. We looked on Homestars and decided to call after we called other companies that wouldn't perform the repair because the City had to be involved to turn off the water to the house. Vlad was sent from Express Rooter the next day, and he assessed the situation and explained what had to be done. He told us the cost and then gave me the number to call for the city to shut off the water. He completed the job in less than one hour. The longest part of the whole affair was waiting for the city to come back and turn on the water so he could test the new valve. Everything was cleaned up and Vlad was on his way. We had a new valve and we could use our water in the house again. Thanks so much Vlad. You will be the first we call if we have another problem.

Everything about them was professional. They were polite and courteous. They called to confirm times and give more exact times to when their staff would arrive. Staff arrived early and were educational and helpful. I really got the sense they were looking at for me. They were flexible in pricing and the proposed work. They arrived on time, they worked really hard and went over and beyond what they promised. I'm very happy and would recommend them.

I had the technician doing the video camera test and provided a report which could have had more detailed information. It was useful to know how big was the city's part of the pipe versus ours. No recording was provided. He offered no alternative to 'doing it right' (which came with a huge price tag), when asked if we can clean the roots in our clay pipes instead of changing them. He said that we should move if we don't like to have roots in our pipes. Technician came earlier than scheduled. At the end of the job he thrown the used surgical gloves in my yard waste bin. Overall I thought the attitude was far from courteous, and he seemed to be interested just in the money, with no concern for us and our needs. I am going to work with a different plumbing company as a result of my experience.

Great company to work with. Robert and his team were able to start the next day, worked very quickly, respected the rest of the house, and threw in a few plumbing improvements for free. I'm relieved that the job is done quickly and done right.

I am currently house hunting and found a place that we love - but there was a massive tree in the front yard. Our Realtor had never heard of anyone getting a video inspection done of the plumbing, but when it only cost $150 it seemed like a good idea. The man who came was friendly and professional, made sure to keep the carpets clean when taking equipment into the basement, and gave what I believe was a very honest and frank assessment of the property. We're putting in the offer tonight and feel much more comfortable knowing that we are aware of one of the major repairs that needs to happen. If we get the house we will call them right away to do the work.

Additionally, when we were given a 2 hour window when they would come and do the work, they called us in advance and were right on time. You don't see that all the time!

The summer of '09 was exceptionally wet and the basement drain in my century home was backing up. I called ExpressRooter because of the Mike Holmes connection and was not disappointed. Pleasantly surprised to find no additional charges for coming out on weekends, Jason, the technician, responded immediately and was able to fix the problem in no time. Using a camera within the drainpipes, I was also alerted to potential future problems due to blockage by tree roots. Although I was not pressured to do so, I opted to get this repaired as well and the timing couldn't have been better, as the tree roots in question were also completely blocking parts of my line, my neighbour's line and the city sewer pipes, and would have caused major problems in no time. The contractors doing this work were super fast (job completed within a few hours) and returned my front garden to its original state despite having had to dig a hole 9' deep to access the pipes. The original cost was only a few hundred; the final cost, including excavation and complete drain replacement was $4000 and well worth it.

As I had seen ExpressRooter on the TV show HolmesonHomes I felt confident in calling them re my plumbing problems. I was not disappointed as Robert made a quick and accurate call on all my concerns. He was able to repair the sink and replace the toilet
with no mess and in excellent time. Robert also went the extra mile
in finding the toilet in the same colour as the other fixtures and
it looks just great. I appreciated the quality of service from start to finish, will call again and recommend this company.

We decided to renovate our basement and wanted to make sure that the main sewer line was in good shape to avoid any surprises in the future. Jason from Express Rooter was very friendly and gave us honest advice about what we needed to do and what we should probably do. Our pipe was clay and had shifted in some areas, we also needed to install a dual clean out. We decided to replace the clay pipe and we were also able to rough in new pipes for the new bathroom at the same time. The team that did the work were fast, and left our basement cleaner than when they started (even though we were in the middle of a reno and it was a mess!)

We relaized there was a leak from our main bath on the May 18 the Victoria Day long weekend. I immediately called Express rooter and was advised that they will have a technician out after the holiday as they were very busy. As promised Rob showed up at 8:30am on Tuesday May 19th to take a look at the problem. He was very polite and courteous. He explained everything before he proceeded and troubled shooted every possible cause for the leak. Once the problem was identified he showed us and replaced the part. Once the job was completed he verified it was working well with no leaks and cleaned up everything. We were very impressed and pleased with the professionaliosm Rob carried out his job.
Thank you
Dave and Patricia
May 19 2009

During a deck installation, we noticed that the weeping system may have been damaged and we were concerned about future flooding.

I contacted Express Rooter to have a look at the system and to make recommendations. The receptionist was courteous and professional and set up the appointment for the following day.

The following morning, I got a call from the company to advise that the worker would be arriving within 15 minutes.

Jason arrived shortly afterward and discussed options and costs and the pro and cons of carrying out the inspection.

Ultimately, we agreed that it was appropriate to scope the system with a camera and we were able to arrive at an accurate and inexpensive diagnosis.

Jason made further recommendations that in all likelihood have saved us $1000s and have eased our concerns.

We couldn't be happier with the level of honesty, professionalism and caring! Truly exceptional service.

We have been burned before and thankfully had the good fortune of being saved by Mike Holmes. We do not want to be burned again! It is no surprise that this company was the contractor to the Mike Holmes show.