I had the technician doing the video camera test and provided a report which could have had more detailed information. It was useful to know how big was the city's part of the pipe versus ours. No recording was provided. He offered no alternative to 'doing it right' (which came with a huge price tag), when asked if we can clean the roots in our clay pipes instead of changing them. He said that we should move if we don't like to have roots in our pipes. Technician came earlier than scheduled. At the end of the job he thrown the used surgical gloves in my yard waste bin. Overall I thought the attitude was far from courteous, and he seemed to be interested just in the money, with no concern for us and our needs. I am going to work with a different plumbing company as a result of my experience.
- Approximate cost of services:
- $149.00
- Company Response
Hello Sebastian,
This is a very disappointing review! I apologize for the complete lack of customer service that you received. The technician that came out to your house is no longer an employee of ExpressRooter Inc. Unfortunately when some people come in for interviews they put on a fantastic show and the true colors only come out when dealing with our consumers! This is why we like (and need) to hear from all of you.We apologize again, and hope that you choose to use our company again in the future.